Datadog · 17 hours ago
Manager 2, Premier Support Engineering - Boston
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$128K/yr - $171K/yr
2+ years expDatadog is a global SaaS business focused on enabling digital transformation and cloud migration. They are seeking a Manager 2 for Premier Support Engineering to lead a team of Premier Support Engineers, ensuring customer satisfaction through technical support and relationship building.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Manage, develop, coach, and mentor a team of Premier Support Engineers who build client relationships, respond to user requests, reproduce and troubleshoot issues, and dive into Datadog’s 900+ integrations
Act as the owner for your team’s accountability, feedback and performance - partnering closely with leadership to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
Establish relationships with key customers to build trust, set expectations, and gather and action feedback
Design methods and coordinate dependencies for assigned OKRs, projects, and other drivers of team improvement
Interview talent and ensure successful training and onboarding of new hires
Guide the team through technical-training, certificates and additional learning and development needs
Lead projects or initiatives to improve team productivity, process, or procedure
Collaborate with internal teams to create a best in class customer experience, own high-priority escalations, build business growth, and equip team member success
Foster a welcoming and productive team environment
Work from a Datadog office 3 - 5 days per week
Qualification
Required
2-5 years previous experience leading and developing teams
Experienced with achieving positive outcomes for high and low performing individuals
Customer focused and driven by providing a stellar support experience
Feedback forward and proactive with solutions
Self-motivated, detail-attentive, and have a desire for continuous learning
Curious and excited by technology with some programming experience and a basic knowledge of Linux
Benefits
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (98)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
2025-12-18
Company data provided by crunchbase