Jerome's Furniture · 15 hours ago
Anaheim Showroom Customer Service
Anaheim, CA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $21/hrJerome's Furniture is a dynamic retail environment looking for a Customer Service Representative. The role involves providing exceptional service to customers, processing transactions, and maintaining accurate order information to ensure a positive shopping experience.
E-CommerceFurnitureHome and GardenRetail
Responsibilities
Provide exceptional customer service by engaging and personalizing with all guests
Maintain a professional demeanor when handling customer issues and take the appropriate steps to problem solve and find a solution
Respond to customers and other departments in a timely manner via ticketing system, phone and email
Follow up with customers and other departments as needed to ensure completion of tasks and requests
Work hand in hand with the sales organization to ensure open lines of communication when faced with order inaccuracies or customer inquiries
Research and resolve customer disputes regarding accounting and all general order discrepancies
Verify and process order transactions paying close attention to detail (contact info, delivery date & address, special accommodations, merchandise, availability, payment types etc.)
Assist with Jerry’s Java area, including restocking supplies, baking cookies and brewing coffee
Perform other job-related duties as assigned
Work as a team on daily reporting for scheduled deliveries
Verify all order information with customers and connect with other departments for special requests/accommodations to ensure a successful delivery
Maintain all open order types and tactfully communicate status with customers (out of stock, layaway and special order)
Responsible for opening and closing procedures, including completion of project checklists and cash balancing
Follow cash handling and finance procedures at point of sale, making sure to pay special attention to detail
Educate customers on all Jerome’s policies and procedures and obtain the appropriate signatures on documentation during the checkout process
Ensure filing systems are up to date and records are protected and secured
Provide support to the office manager as needed
Responsible for maintaining a clean and organized working space (ex. filing paperwork, restocking supplies etc)
Participate in office contests to support company goals
Qualification
Required
Provide exceptional customer service by engaging and personalizing with all guests
Maintain a professional demeanor when handling customer issues and take the appropriate steps to problem solve and find a solution
Respond to customers and other departments in a timely manner via ticketing system, phone and email
Follow up with customers and other departments as needed to ensure completion of tasks and requests
Work hand in hand with the sales organization to ensure open lines of communication when faced with order inaccuracies or customer inquiries
Research and resolve customer disputes regarding accounting and all general order discrepancies
Verify and process order transactions paying close attention to detail (contact info, delivery date & address, special accommodations, merchandise, availability, payment types etc.)
Assist with Jerry's Java area, including restocking supplies, baking cookies and brewing coffee
Perform other job-related duties as assigned
Work as a team on daily reporting for scheduled deliveries
Verify all order information with customers and connect with other departments for special requests/accommodations to ensure a successful delivery
Maintain all open order types and tactfully communicate status with customers (out of stock, layaway and special order)
Responsible for opening and closing procedures, including completion of project checklists and cash balancing
Follow cash handling and finance procedures at point of sale, making sure to pay special attention to detail
Educate customers on all Jerome's policies and procedures and obtain the appropriate signatures on documentation during the checkout process
Ensure filing systems are up to date and records are protected and secured
Provide support to the office manager as needed
Responsible for maintaining a clean and organized working space (ex. filing paperwork, restocking supplies etc)
Participate in office contests to support company goals
Complete and pass a background check and drug screen as a condition of employment
Benefits
401(k) Plan
401(K) matching
Paid Vacation
Paid Sick Days
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long-Term Disability Insurance
Employee Discount Program
Employee Buying Program
Gym Re-imbursement Program
Family Savings Account
EAP program
Company
Jerome's Furniture
Jerome’s Furniture was founded in 1954 by Jim & Esther Navarra, and is still owned and operated by the Navarra family.
Founded in 1954
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Navarra
President
Recent News
Mario Capasa
2025-10-20
Company data provided by crunchbase