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Spectrum · 17 hours ago

Supervisor, Customer Service | Technical Support

Morrisville, NC

Full-time

Onsite

Senior Level

5+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. They are seeking a Supervisor for their Customer Service team to lead and mentor representatives, enhance customer experience, and manage service-related issues.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Leading a team of representatives using encouragement and accountability to create a cohesive work unit

Cultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employees

Mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced

Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

Qualification

Customer service experienceSupervisory experienceComputer software applicationsBilling proceduresLeadershipOrganizationMultitaskingEffective communicationTime managementAdaptability

Required

Education: High school diploma with some college course work in business or related field; equivalent experience

Experience: 5-7 years of customer service/call center experience

Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)

Skills: Effective communication, supervision, organization, time management

Abilities: Leadership, equitable, multitasking, adaptable, dependable, good vision

Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred

Additional Experience: 3+ years of supervisory or leadership experience

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees