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DenaliTEK · 1 week ago

Technical Support Specialist - Managed IT Services

Anchorage, AK

Full-time

Onsite

Entry, Mid Level

$58K/yr - $66K/yr

1+ years exp

DenaliTEK is an established Managed Service Provider (MSP) seeking an experienced Technical Support Specialist. The role involves providing Tier 1 & 2 technical support to clients, managing ticketing systems, and troubleshooting various technical issues in a collaborative team environment.

Cloud ComputingComputerIT ManagementProfessional Networking

Responsibilities

Provide Tier 1 & 2 technical support for MSP clients across multiple environments

Work daily in ConnectWise Manage for ticketing, time entry, and documentation

Troubleshoot and resolve issues involving:

+ Windows workstations and servers

+ Active Directory and Group Policy

+ Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)

+ Networking fundamentals (firewalls, switches, access points, VPNs)

Escalate complex issues appropriately while owning resolution through completion

Maintain accurate, detailed ticket notes and documentation

Adhere to MSP standards, processes, and SLAs

Qualification

Managed Service Provider experienceConnectWiseTroubleshooting skillsWindows workstationsServersActive DirectoryMicrosoft 365Networking fundamentalsWritten communicationFast-paced environment adaptability