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Burlington Stores, Inc. · 2 weeks ago

Response and Investigation Specialist - 2nd Shift

Burlington, NJ

Full-time

Onsite

Mid Level

$20.50/hr - $27/hr

3+ years exp

Burlington Stores, Inc. is a nationally recognized retailer of high quality, branded merchandise. They are seeking a Response and Investigation Specialist to support their Asset Protection Burlington Response and Investigation Center (BRIC) Team with oversight of security functions and incident response.

ApparelE-CommerceRetail

Hiring Manager

Joy Laraque , CDR

Responsibilities

Facilitate intake of incident reports from store teams and assess events against established guidance to determine appropriate communication and escalation needs. Establish communications between relevant stakeholders and support response as needed

Leverage the BRIC's suite of technology and resources to monitor for any threats or risks to Burlington operations and safety and monitor situations accordingly--including weather-related risks

Execute internal and external investigation support. Engage in broad investigative initiatives at the direction of supervisors and managers. Utilize case management and open-source intelligence (OSINT) platforms to identify and investigate theft, fraud activity, and persons of interest/threat investigations

Vigilantly monitor alarm activity during nighttime hours, promptly respond to incidents, and effectively communicate with relevant stakeholders. Ensure a swift and appropriate response to alarms, minimizing potential risks, and maintain clear communication channels to enhance overall security measures

Develop expertise in operating, troubleshooting, and optimizing CCTV systems to ensure effective surveillance and security measures during overnight hours. Leverage CCTV systems to remotely audit third party guard adherence to guidelines and post orders

Responsible for evaluating and executing emergency guard requests. Collaborate with field partners to ensure the situation is assessed properly and assets are protected if the situation requires immediate action

Qualification

CCTV systemsIncident response systemsInvestigations experienceCase management systemsException-based reportingAnalytical abilityAsset ProtectionEmergency ManagementProblem solvingCommunication skillsAttention to detailFlexibility

Required

Bachelor's degree with a minimum of 3+ years of experience preferred (Criminal Justice, Communications, Finance, or Business). Candidates who do not have a degree must demonstrate a high level of expertise and proficiency in the desired skills and abilities

Ability to navigate and operate multiple software platforms responsible for supporting the BRIC initiatives, specifically: exception-based reporting and case management systems, incident response/management systems, and security infrastructure platforms (CCTV, alarm monitoring)

MS Office (Outlook, Word, Excel, PowerPoint)

Problem solving and analytical ability with the ability to communicate with associates at all levels in a fast-paced environment

Ability to handle sensitive and confidential information and manage tasks with a high level of concern for detail

Ability to work in a flexible scheduling environment as the needs of the business dictate (Nights/Weekend/Holidays)