HC Forklift America · 3 weeks ago
Product Quality Manager
Rock Hill, SC
Full-time
Onsite
Senior Level
$90K/yr - $125K/yr
5+ years expHC Forklift America is seeking a Product Quality Manager responsible for managing product quality-related projects between HCFA and the HC Forklift factory. This role involves identifying and investigating product quality issues, performing root cause analysis, and communicating findings to the factory while coordinating with various internal teams.
Machinery ManufacturingManufacturing
Responsibilities
Own product quality issues end-to-end, from initial identification through root cause analysis, corrective action, and verification of resolution
Serve as the primary liaison between HCFA and the HC Forklift factory for all product quality matters
Analyze warranty, field, and customer data to identify trends, top issues, and opportunities for improvement
Lead and document root cause analysis using structured problem-solving methodologies
Communicate findings, corrective actions, and improvement recommendations clearly to factory engineering teams
Track and manage HCFA product improvement requests, ensuring timely follow-up and closure
Provide regular, concise project status updates and reporting to HCFA Management
Coordinate cross-functionally with Customer Care, Warranty, Engineering, Sales, and other internal teams
Manage multiple quality projects simultaneously while meeting deadlines and priorities
Address and resolve OEM-related product quality concerns as required
Support supplier and customer visits related to product quality issues
Participate in after-hours meetings with overseas partners as needed due to time zone differences
Maintain professional representation of HCFA in all internal and external interactions
Qualification
Required
Bachelor's degree in engineering, Quality, or a related technical field, or equivalent relevant experience
5+ years of experience in Quality Assurance / Quality Control within a manufacturing environment
Proven experience with: Product quality issue investigation and resolution, Warranty and field failure analysis, Root cause analysis and corrective action implementation
Strong technical aptitude with mechanical or industrial equipment
Excellent written and verbal communication skills in English
Ability to manage multiple projects simultaneously and meet deadlines
Strong sense of ownership, accountability, and attention to detail
Ability to obtain and maintain forklift certification
Willingness to travel domestically and internationally as required
Preferred
Bachelor's degree in mechanical, Industrial, or Manufacturing Engineering
7+ years of quality management experience
Experience working directly with overseas manufacturing facilities, preferably in Asia
Knowledge of ISO 9001 or similar quality management systems
Experience with OEM product quality management
Lean Manufacturing and/or Six Sigma (Green Belt or higher)
Experience with ERP, PLM, or warranty management systems
Benefits
Medical, Dental, and Vision insurance
401(k) with company match
Paid Time Off (PTO) and Paid Holidays
Employee Assistance Program (EAP)
Company
HC Forklift America
Since 1956, Hangcha Group has continued to engineer and manufacture reliable and technologically advanced material handling equipment.
51-200 employees
H1B Sponsorship
HC Forklift America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase