TalentPop App ยท 18 hours ago
Remote French Bilingual Customer Support Representative
United States
Full-time
Remote
Entry Level
1+ years expTalentPop App is a growing global team seeking a Remote French Bilingual Customer Support Representative. The role involves supporting customers from French-speaking regions through voice calls and live chat, ensuring they receive empathetic and effective assistance.
Information Technology & Services
Responsibilities
Provide timely and friendly support in both French and English via calls and chat
Troubleshoot customer issues, guiding them through clear and helpful solutions
Maintain accurate records of customer interactions
Flag trends and feedback to help our team continuously improve
Work closely with team leads to stay aligned on priorities and updates
Represent the brand with professionalism, care, and warmth
Qualification
Required
Fluency in French and English (spoken and written)
At least 1 year of remote/online customer service experience (contact center, e-commerce, or tech support preferred)
Ability to stay calm, solution-oriented, and patient under pressure
Great attention to detail and a genuine desire to help people
Comfort working remotely and communicating clearly with distributed teams
Provide timely and friendly support in both French and English via calls and chat
Troubleshoot customer issues, guiding them through clear and helpful solutions
Maintain accurate records of customer interactions
Flag trends and feedback to help our team continuously improve
Work closely with team leads to stay aligned on priorities and updates
Represent the brand with professionalism, care, and warmth
Laptop or desktop with an i5 processor or higher
Stable internet connection (minimum 15 Mbps upload and download)
A quiet, dedicated workspace for calls
Preferred
Experience with bilingual customer support is an advantage
Confidence in navigating support platforms like Zendesk, Gorgias, Shopify, or similar tools
Benefits
Paid time off to recharge
Monthly health stipend
Performance bonuses based on KPIs
Company
TalentPop App
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase