Shift4 · 10 hours ago
Relationship Management, Senior
Weehawken, NJ
Full-time
Hybrid
Senior LevelShift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. They are seeking a Senior Relationship Manager to oversee customer engagement and training for a Dynamic Currency Conversion implementation across Shift4's US merchant base.
FinanceFinancial ServicesPayments
Responsibilities
Implement training strategies with key Shift4 merchants to drive DCC revenue
Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance
Track merchant training and progress in salesforce, providing timely updates against plans and revenue
Increase revenue by providing targeted support and employing data-driven strategies to achieve customer satisfaction and business development goals. Identify merchant objectives and offer advice and solutions tailored to their needs
Assess possibilities to increase Hit Rate through incentives and merchant events
Organize and implement merchant events to support engagement and loyalty
Set and implement Merchant Incentive Targets as required. Monitor the effectiveness of incentive programs and adjust, as necessary
Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service
Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism
Collaborate with marketing teams to develop promotional materials and campaigns Ensure marketing materials are tailored to the needs of the hotel sector and restaurant sector
Prepare regular reports on sales performance, merchant feedback, and market insights
Present findings to senior management and suggest actionable insights
Ensure compliance with company policies and industry regulations
Stay updated on regulatory changes and ensure all activities are compliant
Qualification
Required
Experience in relationship management in payments or financial services
Experience in presenting customer training and engagement programs
Strong attention to detail with excellent time management skills
Ability to meet deadlines and work with minimal supervision and proven ability to work independently and as part of a team
Experience in customer-facing roles, managing several complex initiatives within strict deadlines
Experience in dealing with different levels of management. Adaptability to work with diverse teams and management levels
Company
Shift4
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
Founded in 1994
1001-5000 employees
H1B Sponsorship
Shift4 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (7)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.81B2025-12-03Post Ipo Debt· $507.13M
2025-05-08Post Ipo Debt· $1.31B
2025-05-01Post Ipo Equity· $875M
Leadership Team
Nate Hirshberg
Senior Vice President, Marketing
Laurynas Paradauskas
Senior Software Engineering Manager
Recent News
2026-01-16
2026-01-16
The Motley Fool
2026-01-12
Company data provided by crunchbase