NASS ยท 15 hours ago
Field Service Supervisor
Dallas, TX
Full-time
Onsite
Mid, Senior Level
$31/hr - $55/hr
5+ years expNASS is a nationally recognized expert specialized in transformer and substation apparatus installation, services, and repair. The Field Service Supervisor is responsible for supervising a team of technicians, ensuring safety compliance, planning field activities, providing technical guidance, and maintaining communication with customers and other departments.
Electrical DistributionProfessional Services
Responsibilities
Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment
Ensure that all field service activities are carried out in accordance with safety guidelines and company policies
Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers
Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions
Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement
Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions
Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities
Mentor and Field service technicians to enhance their technical skills and knowledge
Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers
Handle customer complaints and resolve issues in a timely and satisfactory manner
Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status
Qualification
Required
High School Diploma or equivalent
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Excellent organizational skills, interpersonal, verbal and written communication skills
Ability to work as a team member, as well as independently
Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc)
Possession of a valid driver's license, and able to maintain a good driving record
Must be able to crawl, climb, stand and lift up to 50 lbs
Must be able to pass a fit for duty exam
Available for frequent overnight domestic travel and occasional international travel
Able/willing to work flexible hours, overtime, weekends, holidays and nights
Preferred
5+ years of hands on experience in High Voltage testing of electrical power equipment
Scheduling experience a plus
Transformer manufacturing process experience and testing experience
Experience with the following test equipment: Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets
Knowledge of the following equipment: Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT's
Experience with the following test equipment: Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-Pot
Benefits
Competitive pay
Nashville Training Academy & Comprehensive Training Resources
Career Path Planning
Incentives for Professional Certifications
Competitive Per Diem
Referral Bonuses
Tuition Reimbursement
Medical, vision, and dental benefits
401k with company match
Company
NASS
North American Substation Services (NASS) is a nationally-recognized expert specializing in transformer and substation apparatus installation, services, and repair.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-04-21Acquired
Company data provided by crunchbase