Floorplan Xpress ยท 17 hours ago
Operations Support Specialist
Floorplan Xpress is a national leader in the automotive finance industry, and they are seeking an Operations Support Specialist. This role involves interacting with customers, addressing inquiries, managing office activities, and providing clerical and administrative support while ensuring an excellent customer experience.
Mobile AppsPaymentsTransaction Processing
Responsibilities
Interact with Floorplan Xpress's customers by addressing inquiries and resolving issues
Assist in managing office activities and operations while providing clerical and administrative support to the various markets across the country
Handle all inbound calls, assist dealers, auctions and co-workers with originating new loans, collecting payments on current loans, providing information about titles and other questions
Be responsible for financial transactions including receiving payments for loans, reconciling daily transactions, and other functions related to daily financial processing
Manage the title process including receiving, verifying, and entering inbound titles, perfecting liens on titles, filing and auditing of titles, and other elements of title management
Develop strong relationships with current dealers, auctions, other financial institutions and other industry connections
Qualification
Required
High school diploma or equivalent
Positive attitude
Service-oriented
Able to resolve customer grievances
Preferred
Bilingual in Spanish
Benefits
Health insurance - FX pays 95% of employee and 20% of dependent cost
Dental and vision insurance
Flexible spending or health savings account
Paid life insurance
Short- and long-term disability
401(k) Matching with full vesting each pay period
Paid time off
Me Days
Paid holidays
And much more!