BJ's Wholesale Club · 2 weeks ago
Regional Omni Operations Manager
United States
Full-time
Remote
Senior Level
5+ years expBJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The Regional Omni Operations Manager will support OMNI business operations in BJ’s Clubs, providing tools, support, leadership, and strategic direction to deliver revenue improvements and maximize OMNI contributions.
E-CommerceRetailShopping
Responsibilities
Support the creation of and adherence to consistent operational standards across all BJ’s locations with the goal of achieving Omni financial and operational targets in assigned clubs
Assist Club managers in day-to-day execution of OMNI initiatives, consistently and efficiently
Provide guidance and functional support to the Clubs to ensure that clubs execute OMNI initiatives, primarily measured through key performance indicators (KPIs) results
Communicate regularly with assigned clubs to monitor performance of all Omni policies, initiatives, program and standard operating procedures (SOPs) – regularly reporting on and analyzing each location’s performance
Records and implements process improvement plans, where appropriate, to address non-compliant situations
Collaborate with HO and Club management on the training and development of Club managers and team members to effectively and efficiently execute OMNI initiatives
Build relationships/partnerships across the organization to collaborate and improve on OMNI operations
Escalate all concerns relative to a club’s OMNI operations to the General Manager to ensure that concerns are addressed in a timely fashion and routed to the correct individual for resolution
Work in cooperation with the Club management teams to resolve any concerns
Follow up/through on matters until completed or closed
Ensure that locations are delivering excellent Member service relative to Omni offerings and meeting all SLA’s consistently
Qualification
Required
5 to 7 years of management experience in a retail environment with 3+ years in a general/operations manager or lead role. Preferably in the Omni space
Experienced and comfortable with technology
Strong business acumen and operational knowledge required
Strong coaching and mentoring skills required, along with good communication, influencing and interpersonal skills
Strong judgment and critical thinking skills with proven ability to organize & analyze data required
Ability to build and maintain trust-based, collaborative relationships and influence others required
Proven experience managing multiple priorities and projects across teams required
Preferred
Bachelor's Degree Preferred
Six sigma certification preferred
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase