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Facebook · 15 hours ago

Quality Assurance Analyst

Columbia, South Carolina

Full-time

Onsite

Entry Level

1+ years exp

Facebook is seeking a Quality Assurance Analyst to perform quality control audits and reviews of departmental operations. The role involves identifying problems, analyzing causes, and making recommendations for improvements in various operational functions.

Computer Software

No H1B

Responsibilities

Performs routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed. Recognizes and documents any potential fraud and abuse situations. May provide one-on-one guidance to new hires upon completion of initial training

Provides necessary feedback or coaching to operations and training areas on errors assessed so that additional training can be initiated as needed. Compiles data and generates reports for operations areas on quality performance

Identifies areas of weakness and communicates recommendations on changes and improvements to training materials. Documents findings of analysis and prepares recommendations for implementation of new systems, procedures or organizational changes

Assists with training documentation and development of new processes and procedures. Remains current with all guidelines, work instructions, etc