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Chase · 1 month ago

Executive Director - Secured Lending Operations Director

270 Park Ave, New York, NY, 10017, US

Full-time

Onsite

Senior Level, Lead/Staff

$175K/yr - $280K/yr

10+ years exp

Chase is seeking an Executive Director for their Middle Office Securitized Products team, where the successful candidate will lead global operations and drive transformative change in the Asset-Backed and Commercial Real Estate Secured Lending businesses. This role involves shaping strategy, enhancing client experiences, and managing high-performing teams across various regions.

BankingFinancial Services

Responsibilities

Lead a team of 30+ employees across 6 locations, strategically allocating resources to support daily operations, transformation initiatives, and learning and development programs

Cultivate strong, trusted relationships with Business and Technology partners, including support functions such as Finance, Risk, and Compliance

Serve as the primary point of contact for comprehensive front-to-back Operations support, engaging with both internal and external stakeholders

Support the execution of strategic platform re-engineering initiatives to drive scalability, minimize manual interventions, and strengthen the controls environment

Champion the adoption of intelligent automation solutions to enhance operational efficiency and productivity

Foster a transparent performance development culture rooted in meritocracy, continuous communication, timely feedback, and effective supervisory oversight

Engage, motivate, and influence direct reports, teams, and peers to elevate employee engagement and retention, collaborating closely with support functions

Develop a robust succession pipeline and critical talent bench, equipping the organization with future-ready skills to support ongoing growth and evolution

Direct the implementation of an effective, proactive, and sustainable controls program

Oversee budget planning and management across teams, promoting financial discipline and supporting team development and retention

Qualification

Secured lending operationsOperations managementLeadershipAnalytical skillsRelationship-buildingStrategic thinkingInfluencing skillsRisk awarenessCommunication skillsProblem-solving

Required

10+ years working in secured lending operations

Demonstrated expertise in leadership and management disciplines, with a strong background in operational excellence and people management

Proven track record in operations management, overseeing large teams across multiple locations and business lines, and successfully driving transformative organizational change and process innovation

Exceptional relationship-building skills, with the ability to influence colleagues, business leaders, and functional partners effectively

Confident and articulate communicator, adept at delivering clear and concise verbal and written updates, and sharing strategic direction with stakeholders and the broader community

Strategic thinker with a collaborative approach to problem-solving, partnering with teams to enhance processes and controls through continuous improvement

Consultative mindset, skilled at understanding and anticipating business partner needs and proactively delivering tailored solutions

Results-oriented, with the ability to resolve issues efficiently, collaborate with internal and external stakeholders, and consistently execute on deliverables while communicating progress and strategic priorities

Highly motivated professional with advanced skills in strategy, problem-solving, transformation, and strong influencing, interpersonal, and communication abilities

Well-developed analytical skills and a strong intellectual curiosity

Committed to fostering a culture of risk awareness, with a proactive approach to risk identification and assessment