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Quaker Houghton · 15 hours ago

Technical Service Specialist

Arkansas, United States

Full-time

Onsite

Mid Level

3+ years exp

Quaker Houghton is a global leader in the development and application of industrial process fluids, lubricants, and coatings for the manufacturing industry. The Technical Service Specialist is responsible for on-site customer support, focusing on product and process optimization, and ensuring customer satisfaction through various technical and administrative tasks.

Advanced MaterialsConsumer GoodsIndustrialIndustrial ManufacturingManufacturing

Responsibilities

Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects

Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets

Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance

Perform multi-site technical and sales oriented administrative duties in a manufacturing environment

Acquires, records and analyzes process and usage data to establish baseline

Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals

Interaction with CMS as well as with customer’s production and technical personnel, and other suppliers

Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals

Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc

Qualification

ChemistryResults DrivenCustomer FocusMicrosoft OfficeProficient in EnglishCommunication Skills

Required

Bachelor's Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 3 years related industry experience required

Customer Focus – Dedicated to meeting customer expectations and requirements

Results Driven – Holds self and others accountable for achieving performance objectives

Ability to work independently and/or with minimal supervision

Communications skills – Written, verbal and active listening

Proficient in English – Written and spoken

Must have basic working knowledge of Microsoft Office