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NEOGOV · 13 hours ago

Eligibility and Benefit Specialist - Bilingual English/Spanish

State of Iowa - See Job Description, IA

Full-time

Hybrid

Entry, Mid Level

$48K/yr - $70K/yr

NEOGOV is seeking an Eligibility and Benefit Specialist to join the Iowa Department of Health and Human Services. This role involves determining eligibility for various assistance programs and providing support to clients in need of social services.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Determine initial and ongoing eligibility for State and Federal assistance programs administered by HHS

Process applications and recertifications within specific time frames

Interview applicants and clients telephonically

Communicate program rules and responsibilities

Document case actions

Manage an assigned caseload with duties that include reviewing documents, processing changes in eligibility, participating in the appeals process, making referrals to other services, and completing corrective actions when necessary

Complete other duties as assigned including: participation in committees, work groups, public forums, and trainings

Qualification

Customer ServiceBilingual English/SpanishData AnalysisComputer NavigationOrganizational SkillsAttention to DetailEffective CommunicationTeamwork

Required

Sixty semester hours (or equivalent academic units) from an accredited college or university

A combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience)

Employees with current continuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area

The ability to understand, speak, read, and write Spanish to provide service to Spanish speaking customers

Provide exceptional customer service

Collect, analyze and interpret complex policies, procedures and information from customers or 3rd parties

Communicate effectively in person, via phone, and in writing

Excel at meeting processing timeframes and managing an individual workload while working within a team

Prepare and present documents verbally and in writing

Demonstrate excellent organizational skills and strong attention to details

Possess strong computer navigation and math skills

Benefits

Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.

Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.

Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.

Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.