Meijer · 23 hours ago
Experience Manager
Fort Wayne, IN
Full-time
Onsite
Entry, Mid Level
$20.30/hr - $29.75/hr
2+ years expFresh Thyme Market is a growing grocery retailer focused on providing real food at affordable prices. The Customer Experience Manager is responsible for managing the Front End Department, ensuring a positive customer experience, and overseeing staffing and operational compliance.
Food ProcessingHealth CarePharmaceuticalRetail
Responsibilities
Provides a positive checkout experience and measures results through reporting tools
Transforms customer service opportunities into positive solutions
Works with all departments to ensure and maintain a positive customer experience
Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets
Reviews the weekly sales and labor projections for the Front End department in order to maximize sales and profits; ensures department operations are within the labor percent allowed
Monitors and controls all costs and expenses; includes store purchases (office supplies and uniforms), maintaining proper ordering and inventory control, controlling shrink
Manages the Front End Department including developing, scheduling, and initiating required performance reviews, and ensures team is trained on all policies and procedures
Manages E-commerce Compliance and ensures top quality items are picked and provided to the customers in a timely manner
Oversees shift operations including writing and/or approving department coverage, work schedules, and lane assignments
Ensures compliance by following food safety protocols when handling products
Communicates scanning/pricing errors following outlined processes
Submits the proper paperwork for new hires, terminations, and other changes and ensures employee records are appropriately documented in accordance with state law
Completes daily cash office duties and reports discrepancies or suspicious activities to the Store Director
Reconciles monthly vendor statements and maintains detailed vendor invoice files
Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues
Maintains store job requisitions and supports leaders through hiring/onboarding process as needed (documentation, background checks, etc.)
Other duties as assigned
Qualification
Required
High school diploma or equivalency degree
Must have a minimum of 2 years professional experience
Must maintain the highest level of customer service at all times
Ability to adapt to the ever-changing high volume retail while working in a cross-functional team environment
Must have the capacity to take initiative when problems arise
Flexibility to adapt in a variety of situations
Must have advanced attention to detail with the capability to prioritize and meet deadlines
Excellent written communication and documentation skills
Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management
Must have knowledge with MS Office including Outlook, Word, and Excel
Ability to multitask and have excellent organizational skills is essential
Must be able to lead, support and contribute to team goals
Ability to work varied hours/days as business dictates
Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment
Efficient planning and ability to execute for results
Demonstrates ability to improve staff performance through motivation, training and setting clear expectations
Must have the ability to read and understand financial statements
Ability to adapt to the ever-changing retail environment while working in a cross-functional team
Takes initiative when problems arise and use independent judgment to take immediate corrective actions
Preferred
Preferred 2-3 years grocery retail experience in Office Management department processes and procedures
Previous experience in a natural foods industry is a plus
Accounting and cash handling background preferred
Preferred knowledge of Workday and Kronos UKG
Benefits
Weekly pay
Scheduling flexibility
Paid parental leave
Team member discount
Career growth opportunities
Medical, dental, and life insurance
24/7 Employee Assistance Program
401(k) plan with an employer match
Company
Meijer
Meijer is a shopping website for grocery, health, and beauty care.
10001+ employees
H1B Sponsorship
Meijer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (45)
2023 (41)
2022 (33)
2021 (29)
2020 (36)
Funding
Current Stage
Late StageTotal Funding
$27M2016-08-04Series Unknown· $7.8M
2015-09-15Series Unknown· $7.2M
2014-10-24Series Unknown· $12M
Leadership Team
Christine (Tina) Dekker
SVP, General Counsel, Corporate Secretary & Chief Compliance Officer
Alondra Munoz
Human Resources Business Partner
Recent News
2025-11-10
2025-11-10
Company data provided by crunchbase