The CCS Companies · 3 weeks ago
Customer Service Agent - Salem 2026
Salem, NH
Full-time
Hybrid
Entry Level
$16/hr - $17/hr
1+ years expThe CCS Companies is hiring for a Customer Service Agent position in their Salem location. The role involves maintaining a professional and customer-friendly manner while handling inbound and outbound calls, negotiating payment plans, and ensuring compliance with applicable laws.
Financial ServicesInformation TechnologyMessaging
Responsibilities
Maintains a professional and customer-friendly manner with each account
Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP)
Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism
Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters
Identifies disputes promptly and ensures proper resolution
Participates in various problem-solving and decision-making activities, as required
Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment
Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives
Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner
Performs other tasks as may be assigned by manager/supervisor
Qualification
Required
Minimum 1+ year in a Customer Service position preferred
Strong interpersonal and verbal communications skills
Moderate typing skills required (35 wpm)
Basic math and written communication skills
Ability to be receptive to feedback, willing to learn
Ability to be receptive and responsive to change and to embrace continuous improvement
Ability to maintain a predictable and consistent full-time work schedule
Must successfully pass background check
High school diploma or equivalent required
Preferred
Prefer one or more years of customer service experience, ideally in the collections industry
Bilingual/multilingual language skills desirable
Successful completion of a company-sponsored two-week training program
Must successfully pass background check required to obtain MN Debt Collector license
Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement
Benefits
$1,000 Welcome Bonus just for completing training!
Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
Excellent Employee Referral program - make an extra $1500 referring great people!
Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
Paid Holidays including your Birthday off and a Floating Holiday!
Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
Hybrid work options after 6 months for qualified Associates.
Company
The CCS Companies
The CCS Companies is a financial services company providing automated voice messaging solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Kane
Chief Financial Officer
David Ulrich
Senior Vice President Partnership Development
Company data provided by crunchbase