DenaliTEK ยท 1 week ago
Technical Support Specialist - Managed IT Services
Anchorage, AK
Full-time
Onsite
Entry, Mid Level
$58K/yr - $66K/yr
1+ years expDenaliTEK is seeking an experienced Technical Support Specialist with proven Managed Service Provider (MSP) experience. The role involves providing Tier 1 & 2 technical support for MSP clients, utilizing ticketing systems, and troubleshooting various technical issues.
Cloud ComputingComputerIT ManagementProfessional Networking
Responsibilities
Provide Tier 1 & 2 technical support for MSP clients across multiple environments
Work daily in ConnectWise Manage for ticketing, time entry, and documentation
Troubleshoot and resolve issues involving:
+ Windows workstations and servers
+ Active Directory and Group Policy
+ Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
+ Networking fundamentals (firewalls, switches, access points, VPNs)
Escalate complex issues appropriately while owning resolution through completion
Maintain accurate, detailed ticket notes and documentation
Adhere to MSP standards, processes, and SLAs
Qualification
Required
1+ years of experience working for a Managed Service Provider (MSP)
Demonstrated, hands-on experience using ConnectWise or similar ticketing systems
Experience supporting multiple client environments concurrently
Strong troubleshooting skills beyond basic password resets and desktop support
Proven ability to work independently in a fast-paced MSP environment
Strong written documentation and communication skills
Benefits
100% company-paid medical, dental, and vision insurance
401(k) with company contribution
4 weeks of PTO annually, plus 7 paid holidays
Reimbursements for mileage, parking, internet, and cell phone
Company
DenaliTEK
DenaliTEK is a company that has evolved from simple vision, believing that any technology experience must be market oriented & predictable.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase