NORTHERN OHIO LUMBER & TIMBER · 20 hours ago
Lumber Inside Sales Manager
Cleveland, OH
Full-time
Onsite
Mid Level
3+ years expNORTHERN OHIO LUMBER & TIMBER is Ohio’s oldest operating lumberyard and sawmill, serving professional builders and contractors with a variety of lumber products. The Inside Sales Manager will be responsible for managing customer interactions, processing orders, and coordinating operations within a fast-paced environment.
FurnitureManufacturingWood Processing
Hiring Manager
Makinsie Evans
Responsibilities
Handle inbound phone calls, emails, and walk-in customers
Quote lumber and building materials accurately and efficiently
Source specialty materials and problem-solve supply challenges
Prepare sales orders, purchase orders, change orders, and invoices
Collect customer payments and maintain organized sales records
Partner closely with the VP / Chief Estimator on bids and projects
Report monthly LBM sales commissions to the Business Manager
Serve as the primary front-desk presence for the yard and showroom
Coordinate daily delivery schedules and dispatch routes with our driver
Communicate order status and delivery updates proactively to customers
Stage orders and assist with loading trucks when needed
Step in as backup delivery driver when required
Assist with light millhouse and production tasks (cutting, fabrication, prep)
Provide showroom tours and product guidance
Support yard organization, material handling, and general operations as needed
Handle returns, adjustments, and issues professionally
Build long-term relationships with contractors, builders, architects, and walk-ins
Qualification
Required
3+ years of inside sales experience, ideally in lumber, building materials, or construction
Strong working knowledge of lumber, dimensions, grades, and applications
Comfortable in a hands-on, industrial environment
Organized, reliable, and calm under pressure
Confident communicator — in person, on the phone, and in writing
Comfortable juggling sales, dispatch, and front-desk responsibilities
Able to lift and move material as part of daily operations
Valid driver's license with clean driving record
Benefits
Health, Dental & Vision Insurance (employee + family options)
10 days PTO in the first year (pro-rated)
7 paid federal holidays
Long-term stability with a historic, growing company
Opportunities to grow alongside leadership
Company
NORTHERN OHIO LUMBER & TIMBER
NORTHERN OHIO is a commercial and industrial lumber company, producer of heavy timber, and a specialty finishes and hardwood fixtures fabricator.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase