Best Plumbing Supply · 3 weeks ago
Counter Sales Department Lead
J & H Aitcheson, 10106 Residency Rd., Manassas, Virginia, United States of America
Full-time
Onsite
Senior Level
$18/hr - $28/hr
5+ years expHajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. They are seeking a Counter Sales Department Lead to oversee performance and sales operations, analyze reports, and ensure customer satisfaction at their Manassas, VA location.
Consumer GoodsE-CommerceReal Estate
Responsibilities
Oversee all aspects of performance, sales operation, and financial performance of the Counter Sales department
Analyze sales and inventory performance reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets and increase return on investment and profit sharing
Work with the Profit Center Manager to establish revenue and margin targets
Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction
Work with vendors and representatives to ensure displays are current and that counter days are scheduled regularly
Confidently assist customers who purchase and/or pick up merchandise at the Profit Center
Accurately process and fill Sales Orders generated at the sales counter
Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material
Provide customers with reliable information regarding product specifications, pricing, and availability
Process cash sale returns and refund paperwork in accordance with Company policy and procedure
Maintain and insist upon a safe working environment in accordance with Company policy and procedures
Safeguard and maintain all Profit Center assets –building, fleet, equipment, inventory, and receivables
Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery
Successfully complete required safety and compliance training programs as assigned
Perform other reasonably related duties as assigned by immediate supervisor and other management as required
Qualification
Required
5+ years' experience in customer service or counter sales; contractor sales preferred
Knowledge of products sold at the Profit Center
Possess a proper and valid driver's license
Demonstrate outstanding customer service, verbal communication, and generous listening skills
Maintain an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase
Be able to build and maintain a positive working relationship with customers, vendors and co-workers
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order
Know of, be able to apply and practice safety precautions in a warehouse and material handling environment
Be able to learn to operate warehouse material-handling equipment
Be able to learn to operate and demonstrate hand tools
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals
Be able to learn and operate the computer related systems used to process orders
Read, write, speak, and understand English
Benefits
Medical, dental, vision, and prescription coverage
Accident and Hospital Indemnity coverage
Life insurance and Long Term Disability
Pre-tax accounts for healthcare and dependent care
Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Paid pregnancy and parental leave
Paid day of community service
401(k)
Retirement cash account with company contributions
Targeted training programs focused on your personal and professional growth
Company wellness program
Employee discounts
College tuition benefits
Company
Best Plumbing Supply
Best Plumbing Supply is a retail company specializing in decorative plumbing and hardware products.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase