LaundryLux ยท 15 hours ago
Director of IT
Inwood, NY
Full-time
Onsite
Director/Executive
$150K/yr - $170K/yr
10+ years expLaundryLux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats and Coin Laundries. The Director of IT is responsible for managing and ensuring the stability and security of the organization's IT infrastructure, focusing on operational execution and team management to support all business functions.
Consumer GoodsLaundry and Dry-cleaningMarketingRetail
Responsibilities
Directly manage and maintain the performance, reliability, and security of the network architecture, data center operations, and data communication links
Oversee all network security operations, including incident response, system patching, and continuous monitoring to mitigate risk for sensitive information
Lead the planning, execution, and configuration of all major IT installations, upgrades, rollouts, and system integration projects as directed by executive leadership
Serve as the primary technical expert and final escalation point for the resolution of critical infrastructure and system outages
Ensure all IT facilities and systems are operating effectively through daily system monitoring, housekeeping tasks, and compliance with operational procedures
Manage and optimize IT service delivery, ensuring that Service Level Agreements (SLAs) and Statements of Work (SOWs) are consistently met for internal users
Provide advanced application support across all business systems (e.g., Epicor ERP, MS Dynamics CRM), diagnosing complex issues and managing the routing and escalation to third-party vendors where necessary
Manage the administrative tasks for core systems, including Entra ID, user administration (e.g., password resets, network drive mapping), serving as a crucial backup to the dedicated admins
Develop and maintain clear and current technical and procedural documentation for all IT software and systems
Manage and optimize the IT Help Desk function to serve as the single point of contact for all user support needs
Manage the process for efficiently onboarding and offboarding employees, including systems access as well as hardware/software/equipment needs
Manage and optimize hardware inventory when needed, including the tracking of issued and returned hardware and maintenance/disposal of used equipment
Manage mobile device setup, configuration and support
Develop and monitor key performance indicators (KPIs) for the Help Desk, such as resolution time, first-call resolution rate, and customer satisfaction (CSAT) scores
Ensure consistent and high-quality delivery of IT services across the company by establishing, monitoring, and achieving Service Level Agreements (SLAs) for all support tiers
Deliver training on company software to both internal staff and external users to minimize support requests and maximize user adoption
Develop and maintain clear and current technical and procedural documentation for all IT software and systems, and ensure this documentation is used by the Help Desk team
Develop RFPs for IT-related purchases, focusing on hardware and services necessary for operational continuity and improvement, to present to the Executive team
Manage key IT vendor and service provider relationships, managing budgets and ensuring contract compliance, performance, and value
Advise management of any planned IT changes, necessary process improvements, and new technology required to solve current operational issues
Oversee websites and domains, ensuring continuity of payment and accessibility records, partnering with the Marketing department on technical requirements
Lead, mentor, and manage the IT team
Oversee the daily workflow, priorities, and schedules of the department staff, ensuring maximum efficiency and responsiveness to user needs
Recruit, interview, hire, and train new team members, focusing on technical proficiency and customer service skills
Manage employee performance through regular 1:1s, goal setting, timely evaluations, and constructive feedback
Motivate and support the team by fostering a productive, supportive, and solution-oriented technical environment
Qualification
Required
Expert-level technical proficiency in network architecture, system administration, domain management, and security protocols
Demonstrated experience with and strong operational understanding of an ERP system (Epicor experience highly beneficial)
Proven ability to manage IT service desks utilizing IT Service Management (ITSM) best practices (e.g., ITIL framework knowledge is a plus)
A structured, logical thinker with advanced problem-solving skills and the ability to diagnose and rapidly solve complex production issues
Excellent communication skills, particularly the ability to translate technical problems and solutions into clear action items for both staff and management
Advanced level domain experiences dealing with and mitigating day-to-day risk for sensitive information, along with key expertise in audit controls
10+ years of hands-on experience in IT operations, infrastructure management, and service delivery
3-5 years of proven experience in leading, mentoring, and managing a technical IT team
Bachelor's degree in Information Technology, Computer Science, or a related field is required
Relevant industry certifications (e.g., ITIL, CCNP, CISSP) emphasizing operational management and security are highly valued
Benefits
Health benefits package including medical, dental & vision plans
Life Insurance
401(k) with company matching
Paid Time Off
Paid Holidays
Profit Sharing
Employee Referral Program
Mentorship Program
Company Sponsored Training
Tuition Reimbursement
Company
LaundryLux
LaundryLux is the North American supplier of Electrolux Professional & Wascomat commercial laundry equipment for Laundromats and On-Premises Laundries such as hotels, hospitals, nursing homes, salons, firehouses, vets, and more.
51-200 employees
H1B Sponsorship
LaundryLux has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Sabino
CEO
Company data provided by crunchbase