Lehigh Valley Health Network ยท 18 hours ago
Help Desk Support Analyst
Allentown, PA
Full-time
Onsite
Entry Level
1+ years expLehigh Valley Health Network is a nationally recognized health care organization offering exceptional services. The Help Desk Support Analyst provides support to end users on software, hardware, security, and network issues, while coordinating with technology teams for issue resolution.
Hospital & Health Care
Responsibilities
Provides support for software, hardware, security, network problems, and questions via multiple customer contact channels and documents all activity in service management system following standard procedures
Manages incoming customer support requests within established service metric guidelines for customer service skills, documentation quality, response speed, and adherence to standard process
Coordinates with other Technology team members to resolve issues as quickly as possible based on the severity and priority of the request
Assists with testing, researching, diagnosing, and resolving technical issues as related to new software/hardware rollouts
Submits content to knowledge base system to address commonly reported problems, questions, and known resolutions and troubleshooting steps
Relays communications to customers for scheduled and non-scheduled system maintenance and outages
Qualification
Required
High School Diploma/GED
1 year Experience in Information Technology
Attention to detail and ability to analyze and solve problems and interpret data
Ability to work well in a team environment and to be self motivated and self disciplined
Knowledge of personal computer and network troubleshooting
Effectively deals with multiple and changing priorities
Company
Lehigh Valley Health Network
Lehigh Valley Health Network, part of Jefferson Health, is proud to be part of a leading integrated academic health care delivery system.
10001+ employees
H1B Sponsorship
Lehigh Valley Health Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (17)
2023 (8)
2022 (11)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Brian A. N.
President and Chief Executive Officer
Gregg Zahour
Vice President - CTO
Company data provided by crunchbase