Acrisure · 16 hours ago
Team Lead- Administrative Operations, New York
101 Madison St - SAINT MARYS, PA
Full-time
Hybrid
Mid, Senior LevelAcrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services. The Team Lead, Admin Operations will support divisional success by executing strategic initiatives, optimizing processes, and ensuring outstanding customer service and client experience.
Financial ServicesInsuranceInsurTech
Responsibilities
Foster a positive, client-centric culture by modeling accountability, collaboration, and inclusion. Provide coaching, support skill-building, and promote professional development to strengthen team engagement and performance
Monitor individual and team performance metrics, identify gaps, and offer real-time feedback and support. Assist in anticipating team needs to maintain workflow momentum and service quality. Connect with Manager to relay real-time feedback for teams for increased visibility
Ensure team adherence to company policies, procedures, and regulatory standards. Identify potential risks and contribute to the development of consistent practices that reduce exposure
Lead the day-to-day execution of administrative workflows and process enhancements. Promote the use of best practices and standard operating procedures to ensure high service quality and efficiency
Support adoption of operational technologies and tools to drive automation and scalability. Help identify process optimization opportunities and ensure team alignment with operational strategies
Qualification
Required
Bachelor's degree in business administration or related field is preferred
Proven experience in managing and supporting teams, implementing process improvements, and driving operational excellence
Effectively balance leadership responsibilities with individual contributor duties
Self-motivated and has the ability to motivate others to achieve and excel in a fast-paced, dynamic environment
Excellent business and people decision-making skills and problem-solving abilities
Model positive energy and handle stress in the face of challenges and deadlines
Excellent leadership and coaching ability
Deep understanding of providing exceptional customer service
Benefits
Comprehensive medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave
Paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage
Company
Acrisure
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.
Founded in 2005
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$11.37BKey Investors
Bain Capital Special SituationsAbu Dhabi Investment AuthorityBDT & MSD Partners
2025-06-06Debt Financing· $550M
2025-05-20Private Equity· $2.1B
2024-06-05Debt Financing· $1.6B
Leadership Team
Greg Williams
Co-Founder, Chairman & CEO
Mark Wassersug
Chief Technology Officer
Recent News
Company data provided by crunchbase