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Zello · 1 day ago

Product Advocate (Support)

United States

Full-time

Remote

New Grad, Entry Level

Zello is a voice-first communication platform, powered by industry-leading push-to-talk technology. They are seeking a customer-focused Product Advocate to assist customers with account configuration, troubleshooting, and improving product understanding.

AppsCommunitiesEnterprise SoftwareInternetMessagingMobile

Comp. & Benefits

Responsibilities

Assist new and existing customers over the phone, email, and support tickets

Troubleshoot product technical issues using advanced problem-solving skills, leveraging internal tools, and escalating to the engineering team when appropriate

Improve our understanding of customers and how they use Zello by capturing discovery information in the CRM and communicating with the team

Become an expert in Zello products and a go-to person to answer product questions externally and internally

Help new customers set up their corporate accounts by understanding their use case and matching it against Zello's capabilities to design and implement the optimal configuration

Qualification

Technical TroubleshootingCustomer SupportProduct KnowledgeCRM ExperienceEmpathyCommunication SkillsProblem-Solving SkillsAttention to DetailSelf-Motivated