Sallie Mae · 17 hours ago
Specialist, Servicing
New Castle, DE
Full-time
Hybrid
Entry Level
1+ years expSallie Mae is on a mission to empower students throughout their educational journey. The Specialist, Application Support Center will facilitate the loan application process by assisting students with their applications, providing product information, and ensuring exceptional customer service during the application experience.
Financial ServicesHigher Education
Responsibilities
Present and promote Sallie Mae’s student loan products to prospective and current customers, using available resources and systems to provide accurate and timely information
Support the student loan application experience via inbound telephone calls, including initiating and completing student loan applications by using a consultative call flow, including utilizing active listening, asking probing questions, and overcoming objections
Ensure precise data entry into the loan origination system and maintain proper documentation, following all regulatory and company guidelines
Deliver exceptional customer service, maintaining professional and timely communication with applicants throughout the loan process
Listen empathetically to customer inquiries, demonstrating patience and understanding while gathering information to resolve issues
Qualification
Required
Excellent verbal and written communication skills, with the ability to overcome objections and effectively transition a call into an application
Strong customer service skills, including active listening and a professional phone presence
Proficient in using customer relationship management (CRM) systems and contact center software
Attention to detail and accuracy when entering application data
High level of integrity, ethical conduct, and confidentiality in handling applicant information
Adaptability and personal accountability for metrics and call center requirements
Preferred
High school diploma required
1+ years of experience in a customer service or contact center role, ideally with a focus on sales
Benefits
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
Company
Sallie Mae
Sallie Mae is an American corporation that originates, services, and collects student loans.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-09-30IPO
Leadership Team
Jonathan Witter
Chief Executive Officer
Munish Pahwa
EVP, Chief Risk Officer (CRO)
Recent News
MarketScreener
2025-12-30
Company data provided by crunchbase