UPMC · 13 hours ago
Voice Telecom Analyst - Senior
Pittsburgh, PA
Full-time
Onsite
Senior Level
5+ years expUPMC is looking for a Voice Telecom Analyst Senior to join their team. The role involves managing telecommunications systems, providing technical assistance, and overseeing project management within the organization. The analyst will also coordinate with other team members to ensure effective service delivery and resolve issues related to voice communication systems.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures
Receive projects and carry out assignments from Senior Telecommunications staff and Management, as assigned
Coordinate and direct activities related to project goals and completion. Track projects and assignments and provide reports, as requested. Monitor requests and assignments for timely completion. Provide assistance to facilitate requests and assignments, as necessary
Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases. Monitor and troubleshoot problems to ensure proper service delivery
Perform technical adds, moves and changes on CUCM and integrating with existing network PBX systems. Perform necessary quality tests to ensure integrity of adds, moves and changes
Troubleshoot Level 2 Telecom and circuit issues. Maintain communication with management on all issues, including critical and widespread outages
Communicate to the Manager Voice Telecommunications, Senior Telecom Analysts, or designated assignee, on a weekly basis, all service requests, projects and/or assignments received and current status, to ensure that new and currently assigned responsibilities do not conflict with or negatively impact productivity and service delivery
Maintain a current and thorough knowledge of PBX systems, voicemail, wiring, and other related telecommunication systems
Protect the integrity and confidentiality of all UPMC patient and staff data and information in accordance with the UPMC data and information security policies and procedures
Attend ISD and related meetings, as required
Comply with UPMC, ISD, and ISD Technical Services Department Policies and Procedures
Provide support as required by ISD's Disaster Recovery Plan
Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation
Networking Planning and Engineering - Develops specifications and designs for basic networks or for components of complex networks with limited supervision. Performs network sizing with limited supervision. Troubleshoots performance problems on complex networks. Understands and explains network security architecture
Network & Communication System Administration and Control - Provides support to end-users of telephony systems for field and home office locations (including coordinating telephony software changes). Participates in implementation/deployment planning related to network connectivity
Voice / Telephony Technology - Demonstrates working knowledge of hardware, software, and networking components of voice /telephony technology and networks. Applies understanding of complex telephony technology to develop sophisticated configurations and documents procedures for operation and monitoring. Demonstrates ability to analyze, redesign and document (work flows) architectures for complex telephony applications. Identifies, determines cause of, and corrects performance degradation. Identifies potential voice network security risks and recommends plan to address or eliminate risks
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Qualification
Required
Typically has 5+ years of voice communications infrastructure design and support experience
Mastery of the essential knowledge base for an IT professional
Proficiently apply IT methods, professional knowledge, and UPMC standards and practices
Intuitively grasp familiar, stable system performance situations
Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response
Recognize subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate
Maintain effective relationships with business partners, professional peers, and other team members
Coach less experienced IT professionals
Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
Demonstrate thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e. Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and apply that understanding to make independent practical contributions to IT work within a particular UPMC department or function
Preferred
Completion of an academic degree including courses in computer programming, systems analysis, system development, or systems engineering
Advanced knowledge of the PBX & CUCM systems
Cisco Collaboration
ACSS - Avaya Cert Support Specialist
ACCE - Avaya Call Center Elite
CXTECH - AVST Certified CX Tech
CCENT - Cisco Cert Entry Ntwrkng Tech
ITIL - IT Infrastructure Library
UPMCPM - UPMC Project Mgmt Course
Cisco Collaboration
Cisco CUCM
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
Recent News
Business Feed
2025-11-28
Business Wire
2025-11-24
2025-11-11
Company data provided by crunchbase