URGENT HIRING | Healthcare Customer Service Advocate - Remote jobs in United States
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Imagenet · 1 day ago

URGENT HIRING | Healthcare Customer Service Advocate - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. They are seeking a Healthcare Customer Service Advocate to support U.S. healthcare members by handling benefits inquiries, eligibility verification, and medical claims processing.

Information Technology

Responsibilities

Handle inbound and outbound calls related to healthcare benefits, eligibility, and medical claims
Explain claims status, denials, EOBs, and coverage limitations to members
Research and resolve claims-related concerns using internal healthcare systems
Accurately document interactions and resolutions in CRM tools
Meet defined productivity, quality, and HIPAA compliance standards

Qualification

Healthcare knowledgeMedical claims processingCRM tools proficiencyMedicare processes familiarityMultitasking skillsEnglish communicationActive listeningAttention to detail

Required

High school diploma or equivalent; college degree preferred
Minimum 2 years' experience in healthcare BPO, call center, or healthcare customer service
Familiarity with Medicare processes and patient care protocols is a plus
Working healthcare knowledge of benefits, eligibility, and medical claims processing
Strong English communication, active listening, and multitasking skills
High attention to detail and discretion when handling sensitive information
Able to perform in a high-volume, deadline-driven environment
Proficiency in computer systems and CRM tools
Willing to work on shifting schedules, graveyard shift, holidays and weekends if required
Candidate residing in Manila or nearby provinces is preferred
Can start ASAP

Preferred

Experience supporting Medicare members/patients
Familiarity with ICD-9/ICD-10 coding

Benefits

Competitive Pay + 13th Month Salary
Comprehensive HMO Coverage (Medical & Dental)
Equipment Provided – Everything you need to succeed
Career Growth – Be part of a dynamic and supportive team that values your expertise
Immediate Hiring – Start ASAP and make an impact from day one

Company

Imagenet

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Imagenet is an IT company that provides call center solutions.
dateFounded in 2002
location
Alameda, California, USA
people-size1001-5000 employees
web-link
https://www.imagenetglobal.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
BV Investment Partners
2022-12-07Private Equity

Leadership Team

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Patrick Smith
Chief Customer Officer
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Recent News

PE HUB
BV-backed Imagenet adds Mudunuri and Sengupta to C-suite
2024-03-04
PE Hub
BV Investment Partners invests in Imagenet
2022-12-09
PR Newswire
BV Investment Partners Announces Growth-Oriented Investment in Imagenet
2022-12-07
Company data provided by crunchbase