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American Red Cross · 20 hours ago

Donor & Client Support Coordinator II.

Charlotte, NC

Full-time

Onsite

Mid Level

$20.24/hr - $20.24/hr

3+ years exp

The American Red Cross is the world's largest humanitarian network, dedicated to helping millions of lives each year. They are seeking a Donor & Client Support Coordinator II to assist in coordinating daily operations and managing biologic product deviations to ensure timely and accurate task completion.

Health CareHumanitarianNon ProfitTraining

Responsibilities

Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner

Supports the timely management of product level investigation under ARC inventory

Coordinate the identification, control, notification and retrieval of suspect products

Identify suspect products by reviewing donor deferral records

Perform retrieval activities related to product complaints including bacterial detection cases

May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data

May assist with donor reentry and reinstatement

Qualification

Blood banking experienceLaboratory testingMedical records managementMicrosoft OfficeBilingualTeamworkCommunication skills

Required

High School or equivalent required

Minimum 3 years of related experience in blood banking/ collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required

Ability to work on a team

The ability to read, write and verbally communicate at the high school to college level is required

Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required