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OnPoint Community Credit Union · 14 hours ago

Card Services Spec I

Montgomery Park, 2701 NW Vaughn St, Portland, Oregon, United States of America

Full-time

Hybrid

New Grad, Entry Level

OnPoint Community Credit Union is dedicated to providing exceptional service and support to its members. The Card Services Specialist is responsible for assisting with debit card maintenance inquiries, handling ATM disputes, and ensuring compliance with operational procedures while providing quality service to both internal and external members.

BankingConsultingFinancial ServicesInsurance

Comp. & Benefits

Responsibilities

Responsible for the resolution of daily inquiries relative to debit cards, including direct member inquiries or those on behalf of Member Services or Branch personnel

Exemplifying best in class service while providing education to our internal and external members

Work appropriate and timely handling of OnPoint ATM disputes and research, and ensures chargebacks are filed according to regulations

Oversees card reissue cycles, the ordering, cancelling, and inventory maintenance of credit/debit and ATM cards, and security of the same

Evaluate debit velocity limit restrictions with staff and members, and discuss criteria required to increase limits

Contribute to a sense of teamwork and purpose within the department through collaboration and making informed recommendations/decisions

Provide professional, high-quality service to our members and all fellow employees

Provide ideas and input for increasing operational efficiencies by streamlining processes and/or recognizing inefficient use of time/effort and outdated tasks

Effective time management and prioritization of tasks and assignments