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Compass · 17 hours ago

Relocation Coordinator (Del Mar Office)

San Diego

Full-time

Onsite

Entry Level

$26/hr - $31/hr

2+ years exp

Compass is a company that aims to revolutionize the real estate industry with its end-to-end platform. The Relocation Coordinator is responsible for counseling clients and coordinating the relocation process for corporate employees, as well as assisting in various functions of the Relocation Department.

Property ManagementPropTechReal EstateReal Estate BrokerageResidential

Responsibilities

Act as the main point of contact for administering and delivery of relocation and referral services to transferees/clients and their families

Manage and accepting referrals

Conduct a thorough needs assessment at the onset of the process to establish the client’s specific requirements and any special needs

Serve as key agent liaison for service and operational delivery of referrals

Place referrals with an agent or outside broker and ensure customer contact is made in a timely manner

Request and track updates for referrals on an ongoing basis

Act as a liaison between agent and referral source and assists with problem solving issues that may arise

Complete detailed data entry, including billing and client-specific reporting

Bill Relocation Management Companies for Rental Assistance or services rendered

Develop contacts and build relationships with internal team agents and sales managers as well as with external real estate contacts

Follow up through closing of escrow to ensure all parties are paid their referral fee in a timely manner and accurately

Explain referral process to agents who have an out of area referral and work in partnership with them to identify a receiving agent to assist their client

Perform additional responsibilities as requested or assigned

Qualification

Relocation experienceCustomer service orientationG Suite proficiencyCommunication skillsReal estate licenseIndependent workerCRPGMS certificationDecision-making skillsFast-paced environment

Required

High School Degree or equivalent, college degree preferred

2+ years of experience working in a relocation department, real estate company or relocation management company, actively working with real estate agents

Independent worker and strong decision-making skills

Excellent communication skills, both verbal and written

Ability to work in a high volume, fast paced environment

Must be highly customer service oriented

Competent in the G suite and comfortable learning and working in customized software programs

Real estate license or willingness to get a real estate license