INFORMATION TECHNOLOGY SUPERVISOR II jobs in United States
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California Department of Tax and Fee Administration · 16 hours ago

INFORMATION TECHNOLOGY SUPERVISOR II

The California Department of Tax and Fee Administration (CDTFA) is seeking an Information Technology Supervisor II to lead the field support staff in Northern California and other locations. This role involves planning, organizing, and directing IT support operations while ensuring compliance with service levels and performance standards.

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Growth Opportunities
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Responsibilities

Plans, organizes, and directs the work of information technology field support staff located in Northern California, Houston, Chicago, and New York
Monitors daily staff work to ensure workload completion
Identifies, documents and monitors defined service levels and performance management standards
Ensures compliance to project management standards
Develops scope of work; and participates in vendor/product solution evaluation and selection
Travel may be required up to 25% of the time

Qualification

Vendor EvaluationProject ManagementPerformance ManagementField Support ManagementTeam Leadership

Required

Under general direction of the Information Technology Manager I, and in collaboration with the Business Taxes Administrator III of the field office, the Information Technology Supervisor II (IT Supervisor II), plans, organizes, and directs the work of information technology field support staff located in Northern California, Houston, Chicago, and New York
The supervisor will monitor daily staff work to ensure workload completion
Identifies, documents and monitors defined service levels and performance management standards
Ensures compliance to project management standards
Develops scope of work; and participates in vendor/product solution evaluation and selection
Travel may be required up to 25% of the time
Position requires employees to be fingerprinted and successfully pass a background investigation

Benefits

Reliable income
Stable benefits
Work-life balance
Paid holidays
Advancement opportunities

Company

California Department of Tax and Fee Administration

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CDTFA makes life better for Californians by fairly and efficiently collecting the revenue that supports essential public services.

Funding

Current Stage
Late Stage

Leadership Team

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Jason G. M.
Chief Financial Officer
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Scott C.
Chief Information Officer
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