America's Credit Union · 17 hours ago
Member Contact Center Representative
Americas Credit Union - DuPont, WA 98327
Full-time
Onsite
New Grad, Entry Level
$20.88/hr - $26.39/hr
0+ years expAmerica's Credit Union is a financial institution with a history of serving federal employees and military personnel. They are seeking a Member Contact Center Representative to assist members with account inquiries and provide excellent customer service over the phone and online platforms.
BankingCredit CardsFinancial ServicesPersonal Finance
Responsibilities
Assist members with account inquiries, transfer of funds, and stop payments over the phone and online platforms
Provide members with information on loan applications status, loan payments, and loan payoff amounts
Provide history and statement copies
Ability to set members up for electronic services
Provide prompt, professional, and courteous service to members; use and understand phone system as instructed
Actively expand existing member relationships by cross selling products and services or referring members to appropriate sales staff
Actively be a part of an awesome team!
Qualification
Required
High school diploma or equivalent (GED)
6 months to 1-year related experience in a customer service position
Must have pleasant and professional phone manner and service skills
Ability to handle a high volume of calls and be able to work for extended length of time on the phone
Must be computer literate and have skills in effective written and oral communication
Familiar with 10-Key and type at least 35 words per minute
Must have excellent interpersonal, member service and organizational skills
Ability to effectively communicate and work with members and other employees
Benefits
Generous PTO (Paid Time Off)
11 Paid holidays
Paid Bereavement Leave
Paid Jury Duty leave
Training and advancement opportunities
401k with match up to 6%
Mortgage discounts
No interest employee loans for work wear
Paid volunteering at ACU sponsored events
Bonus opportunities
Company paid long term disability and life insurance
Full Medical, Vision and Dental benefits
Annual employee event for all staff and their families
Employee Assistant Program (EAP)
And more!
Company
America's Credit Union
For over 70 years, America’s Credit Union (ACU) has proudly served those who serve our nation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Monique Stevens
Chief Financial Officer
Phil Prothero
Chief Operations Officer
Recent News
2025-07-17
2025-06-21
2025-06-03
Company data provided by crunchbase