WEX · 20 hours ago
Senior Receivables Support Specialist
United States
Full-time
Remote
Mid, Senior Level
$20/hr - $26/hr
1+ years expWEX Inc is a company focused on managing Accounts Receivable portfolios efficiently. The Senior Receivables Support Specialist plays a crucial role in administrative tasks that support collections and cash application processes, contributing to the financial health of the organization.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Facilitate the setup and maintenance of customer accounts for various payment methods, including direct debit ACH. Ensure accurate and timely processing of payment authorizations and updates
Process and document various A/R adjustments, such as write-offs and refunds, ensuring proper approvals and adherence to company policies
Manages customer situations by analyzing account history and information to provide solutions, support retention, and make decisions regarding payment options, reactivations, and escalations. Ensures aged credits are minimized in line with compliance limits, while mitigating financial risk through careful decision-making
Respond to customer inquiries related to payment methods, adjustments, and payment plans in a professional and timely manner, escalating complex issues as necessary
Identify opportunities for process improvements within the administrative functions of the Receivables Support Operations department and contribute to the development of more efficient workflows
Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks
Ensure all activities are conducted in compliance with relevant company policies, procedures, and regulatory requirements
Accurately documents account activities, ensures timely follow-up, and meets quality and productivity metrics
Work closely with the Collections, Cash Applications, and other internal teams to ensure seamless A/R processes
Provide general administrative support to the A/R team, including data entry, record-keeping, and generating reports as required
Assist in the administration and tracking of customer payment plans, including documentation, monitoring adherence, and escalating past-due accounts as needed
Qualification
Required
Associate's degree or above in Accounting or Business Related Field preferred with at least 1 year of relevant experience
Thrives in a deadline-oriented environment with ability to manage multiple projects concurrently
Well-versed in the Fair Debt Collection Practices Act (FDCPA) and able to apply it to decision-making
Analytical and problem solving skills
Intermediate computer software literacy
Detail oriented
Self-motivated and dependable
Organizational/Time Management ability
Flexible/Adaptable to change
Must successfully pass a background investigation
Preferred
Ability to leverage analytical abilities to guide decisions that mitigate risk
Ability to demonstrate initiative, curiosity and an eagerness to learn
Experience with the identification and execution of process improvement initiatives, using process improvement methodologies
Demonstrated focus on ongoing professional development, inclusive of industry practices and regulatory changes
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
And more
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
5001-10000 employees
H1B Sponsorship
WEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (10)
2023 (12)
2022 (20)
2021 (14)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
2025-12-05
2025-12-02
2025-11-28
Company data provided by crunchbase