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Texas Health and Human Services · 17 hours ago

Business Services Officer

Edinburg, TX

Full-time

Onsite

Mid, Senior Level

$4,801.17/mo - $7,761.50/mo

Texas Health and Human Services is committed to creating a positive impact in the lives of Texans. The Business Services Officer coordinates and executes administrative support services for HHS agency programs in a regional area, overseeing facility management, contract management, and providing consultative services to ensure smooth operations of regional client service programs.

Health Care

No H1B

Responsibilities

Conducts regular scheduled visits to local/field offices to perform facility reviews; ensures all emergency and routine building problems and safety issues are identified and corrected in a timely manner; counsels and trains Local Office Coordinators (LOC) on available RAS services, how to request assistance, supplies and/or equipment, and the appropriate monitoring and reporting of safety or security concerns; manages all service requests and resolves facility issues for assigned offices to include coordinating purchases, contracting repair or maintenance services, initiating emergency or security incident management, addressing accessibility or safety issues, and intervening on vendor or lessor performance concerns; maintains productive relationships with LOCs to facilitate effective RAS service delivery to programs (40%)

Analyzes and reviews use of space among agencies at assigned offices to determine efficiencies; consults with programs on requests for additional space, evaluating options for relocation, adding space or obtaining new leases; implements RAS space allocation guidelines across all agencies; recommends most cost effective options to program and RAS management; manages space projects through to completion with necessary actions such as coordination with HHS Facility Management and Leasing (FML), Texas Facility Commission (TFC), agency program management, lessors, contractors, purchasers, inspectors, movers, and agency telecom and IT support. (20%)

Develops specifications for services and manages service contracts for regional offices to meet program agency goals; service contracts include janitorial, security, locksmiths, electricians, plumbing, HVAC, freight/shipping/postage meters, office equipment supply and maintenance, and carpet cleaning (15%)

Coordinates with RAS warehouse and asset management staff to arrange the pickup, transfer and appropriate disposition of agency records and surplus furniture and equipment. Assists in annual inventory, locating, scanning, and reconciling reports on controlled assets. (10%)

Assists in developing and implementing policies, procedures, and special projects to improve RAS service delivery or meet regional program needs. Prepares reports, serves on workgroups, provides technical assistance, manages emergency tasks and assignments, and performs other duties as required in support of efficient regional programs serving the public. (10%)

Assigns and oversees work of other support staff in Business Services. (5%)

Qualification

Facility managementContract managementProject managementMicrosoft Office SuiteEffective communicationCustomer relationship managementEmergency responseAnalytical skillsProblem-solvingTeam managementDecision making

Required

High School diploma or GED is required

Knowledge of Business Services operations and processes

Knowledge of contract management, facility leasing and facility management

Skill in computer usage including Microsoft Office Suite

Experience performing supervisory, managerial, professional, or technical work

Ability to manage multiple projects

Ability to communicate effectively in writing as demonstrated in the application

Valid Class C Texas Driver's License

Knowledge of local, state, and federal laws, and regulations relevant to business services, facility operations, contract management and procurement

Knowledge of the principles, practices and techniques of facility management, contract development and management, leasing and state purchasing

Knowledge of the programs of the Texas Health & Human Services agencies

Skill in planning, organizing, implementing, and evaluating large multi-faceted projects and program support activities

Skill in effective communications, including negotiating, resolving conflicts, consulting, training, and preparing reports

Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite

Ability to manage multiple tasks, with competing deadlines and produce quality deliverables with a sense of urgency

Ability to respond to emergency situations (even after hours) that could affect employee and client safety, take corrective action to resolve situations

Ability to identify problems, evaluate options and implement effective solutions

Ability to communicate effectively orally and in writing

Ability to exercise sound judgment and make decisions in accordance with the established policies and procedures

Ability to establish and maintain effective working relationships with customers, peers, management, and external contacts

Ability to travel locally and across the state which may include overnight stays