Apply on Employer Site

Parachute Home · 16 hours ago

Part-Time Sales Associate West Hollywood

West Hollywood, California

Part-time

Onsite

New Grad, Entry Level

$20.25/hr - $22/hr

Parachute is a company dedicated to enhancing the quality of customers' lives at home. As a Part-Time Sales Associate, you will play a crucial role in delivering an exceptional customer experience while collaborating with the retail team and contributing to store operations.

Home DecorInterior DesignRetail

Responsibilities

Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's

Contributes to achievement of store KPI's and ensures performance standards are met

Develops a thorough understanding of products and services

Stays updated on new arrivals, features, benefits and pricing

Ensures the best possible customer experience, in line with Parachute's Brand and CX strategy

Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, uses available resources and knowledge to bring the brand experience to life

Participates in trade and community events and activations in local markets

Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager or other leader when needed

Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions

Utilize the platform to create customer connections, follow up and manage customer relationships

Utilizes design service tools as an extension of our customer experience

Responsible for ensuring accurate timekeeping

Ensures that meal and break procedure is consistently followed

Regularly review all communications/messages/tasks communicated to the store team as appropriate

Knowledgeable POS (point of sale) and CRM (customer relationship management) systems used to drive the business

Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations

Maintains accurate recordkeeping following established procedures

Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's

Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations

Ensures any maintenance needs are communicated in a timely manner

Utilizes Retail Support Ticket process for all business and operational needs

Submits tickets in a timely manner

In partnership with the Store Manager, follows the Parachute Visual Merchandising strategy

Maintains floor presentation

Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people

Support store in the execution of store directives and day to day merchandising needs, as directed by store leadership

Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps

Holds self accountable to responsibilities as based on the role's job description and in compliance with all policies and procedures

Completes training within assigned timeframes, actively learns and follows through on completion and application of learning objectives

Refer candidates for open positions and be engaged in growing and supporting the talent pipeline

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business

Qualification

Retail sales experiencePoint of sale systemsCustomer service experienceInventory management softwareCRM systemsVisual merchandisingHome interiors passionTechnical knowledgeTeam playerPositive attitudeGrowth mindsetCommunication skills

Required

Must be available to work a minimum of one weekend day per week, and work during the holiday season

Education - High School diploma or equivalent is required

Self motivated, collaborative, positive team player with a can-do attitude and growth mindset required!

Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally

Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel

Ability to regularly climb ladders or step stools

Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)

Ability to frequently communicate face to face, on the phone or via electronic means

Preferred

Retail sales, showroom or customer service experience is preferred

Experience using point of sale systems, inventory management software, scanners, barcode labels and shipping programs is preferred

Experience in, and a passion for, home interiors is preferred

Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana