Apply on Employer Site

Imagenet · 20 hours ago

Healthcare Team Leader | Remote

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. They are seeking an experienced Healthcare Team Leader to lead a dynamic team of agents handling claims-related phone calls for a prominent US client in the dental healthcare industry.

Information Technology

Responsibilities

Team Leadership: Lead and motivate a team of customer service agents to achieve and exceed performance metrics

Performance Management: Monitor and evaluate agent performance, providing coaching and feedback to improve service quality and efficiency

Training and Development: Identify training needs and conduct training sessions to enhance the skills and knowledge of the team

Quality Assurance: Ensure adherence to quality standards and procedures to deliver exceptional customer service experiences

Problem Solving: Address and resolve escalated customer issues promptly and effectively, maintaining a high level of customer satisfaction

Reporting: Prepare and present reports on team performance, customer feedback, and other relevant metrics to management

Collaboration: Work closely with other departments and stakeholders to improve processes and ensure seamless operations

Compliance: Ensure compliance with company policies, industry regulations, and client requirements

Initiative Looking for someone that will take initiative and go the extra mile whenever any kind of obstacle arises

Qualification

US Healthcare BPO experienceClaims processingTeam LeadershipInsurance knowledgeCommunication skillsPeople managementMulti-taskingAnalytical abilitiesCRM tools proficiencyProblem solving