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EMC Insurance Companies · 14 hours ago

Underwriting Assistant Manager- CL

United States

Full-time

Remote

Senior Level

$98K/yr - $135K/yr

6+ years exp

EMC Insurance Companies is a collaborative organization focused on making a positive impact. The Underwriting Assistant Manager will supervise the underwriting team, enforce guidelines, and implement strategies to enhance profitability while fostering strong agency relationships.

Financial ServicesInsurance

Responsibilities

Supervises assigned underwriting team

Enforces guidelines and procedures established by Corporate Office Underwriting

Enforces underwriting guidelines and procedures specific to their branch territory

Models smart and effective underwriting practices for individual accounts, all lines of business, and different classes

Implements strategies to address challenges to profit and drive that message throughout the underwriting unit

Answers questions, shares recommendations for complex situations, such as difficult accounts, communication strategies or problematic agency relationships and explains the rationale for recommendations

Coordinates with underwriters, marketing and branch management in the agency planning and review processes

Monitors progress of underwriters’ assigned agents and guides underwriters and agents in achieving annual goals while driving them to match price to quality across the book of business

Seeks feedback from agents and takes action to improve their experience and grow profitable books of business

Manages existing and develops and fosters new agency relationships to grow profitable relationships and rehabilitate unprofitable and low growth relationships

Meets with and educates agents to develop their understanding of EMC products, underwriting appetite, systems and services to help generate a flow of quality new business opportunities

Communicates with agents proactively and anticipates agents and insureds’ needs. Identifies opportunities and potential barriers within agency relationships

Collaborates with marketing representatives to ensure agents receive superior customer experiences and underwriting responsiveness and select EMC as their insurer of choice

Oversees and monitors the workload and performance of assigned underwriting team

Develops team expertise and assists Underwriting Manager with succession planning, including identifying talent and implementing development plans for critical positions

Collaborates with team members to establish performance goals and monitors status

Conducts reviews and provides coaching

Interviews, hires, and recommends salary adjustments for team members

Resolves disciplinary issues. Identifies training needs and works with the Underwriting Manager and Administrative Services Manager (ASM) to provide training for team and encourages continuing education and ongoing quality improvement

Supports diversity and inclusion initiatives

Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes

Monitors business decisions made by team to ensure that underwriters operate within set guidelines, authority limits, rate goals, and branch service directives while matching price to quality across the book of business

Collaborates with manager to review updates received from Corporate Office Underwriting and communicates changes to team members

Performs audits on new business and renewals for compliance and quality of the underwriting being done in the unit

Qualification

Commercial lines underwritingCPCU designationLeadership experienceUnderwriting guidelines knowledgeRisk analysisMicrosoft OfficeCustomer service skillsTeam motivationProblem-solving skillsWritten communicationVerbal communication