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Five Star Bank · 2 weeks ago

Loan Servicing Processor 1 - Consumer

Warsaw, NY

Full-time

Onsite

Entry Level

$17/hr - $19/hr

1+ years exp

Five Star Bank is a financial institution seeking a Consumer Loan Servicing Processor 1. This role is responsible for booking and maintaining all Consumer related loans on the Banking System, ensuring proper documentation and collateral control throughout the loan lifecycle.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Performs a thorough review of all file information related to Consumer loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed

Establishes new Consumer loans on banking system ensuring that all data is accurately entered, and all accounts are following bank lending policy. Makes corrections as required and ensures that booking procedures are correct

Performs maintenance to loans as requested including but not limited to unposted items, charge-off, shadow account processing, automatic funds transfer, reversals, due date changes, fee assessments and reversals, deferments, account verification and Over Draft Protection (ODP) maintenance. Automated Clearing House (ACH) set up and maintenance

Process payments returns and maintenance as necessary in accordance with the terms of the loan

Provides support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions

Performs next day review on all maintenance performed by other processors as a result of requests from other departments or errors found

Maintains collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system and third-party system to track and follow up on any identified exception items

Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work

Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work

Qualification

Banking software proficiencyLoan documentation managementCustomer service experienceAnalytical skillsMicrosoft applicationsCommunication skillsOrganizational skillsTime managementAttention to detail

Required

Education: High School Diploma or equivalent

Prior Experience: 1+ years in Customer Service

Licenses or Accreditation: Specialty Area (if applicable)

Excellent verbal and written communication

Strong analytical and problem-solving skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Responds to requests for information in a timely and professional manner

Ability to work with all levels of staff and management

Working knowledge of Microsoft applications with ability to learn new and existing Banking software

Able to regularly sit for prolonged periods of time

Able to lift 20 lbs

Extensive computer usage is required

Preferred

Education: Associate Degree in Business or related field

Prior Experience: 1+ years Banking Environment

Licenses or Accreditation: Specialty Area (if applicable)

Benefits

Competitive benefits package

Cash or equity-based incentives based on the role and performance

Company

Five Star Bank

Five Star Bank offers a wide range of consumer and commercial banking services to individuals, municipalities, and businesses.

Founded in 1817

Warsaw, New York, USA

501-1000 employees

https://www.five-starbank.com

H1B Sponsorship

Five Star Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)