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Cypress HCM · 16 hours ago

Help Desk Support

Coraopolis, PA

Contract

Hybrid

New Grad, Entry Level

$13.68/hr - $18.24/hr

Cypress HCM is a company that specializes in providing staffing solutions, and they are seeking a Help Desk Support professional. The role involves providing desktop and client support, assisting with retail support, and offering basic user and application support while demonstrating strong customer service skills.

Human ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Desktop/Client Support (Windows desktop/laptop, MacBook, server, imaging services, etc...)

Retail Support (registers, pinpads, handheld PDT devices, etc...)

Basic User and Application Support (password resets (active directory), multi-factor authentication, vpn connectivity, etc..)

Strong Customer Service Skills (exemplary written and verbal communication, able to de-escalate situations, and remain calm and professional in pressure situations)

Qualification

Ticketing systemsOperating systems proficiencyTechnical support documentationDesktop supportCustomer service skills

Required

Requires experience using ticketing systems and writing technical support reports and documentation

Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks

Associate degree strongly recommended but candidates with significant experience in tech support would be considered