Westlake Financial ยท 20 hours ago
Collections Supervisor - WCC
Las Vegas, NV
Full-time
Onsite
Senior Level
$25/hr - $25/hr
5+ years expWestlake Financial is a company that specializes in financial services, and they are seeking a Collections Supervisor to lead and manage a team in their collections department. The role involves supervising staff, ensuring compliance with regulations, and handling escalated customer complaints while maintaining high standards of performance and training.
Financial Services
Responsibilities
Supervise, coach, counsel, participate in hiring and firing staff
Monitor collection calls for accuracy, FDCPA compliance, and successful collection call
Apply and enforce company and department policies in conjunction with dept manager
Produce collection/ production for Supervisor/ Management Review
Successfully train subordinates
Responsible for the professional advancement and improvement
Handle escalated customer/ subordinate complaints
Monitor and service 90 day/FPD buckets as needed
Directly assist dept manager in defusing any complaint or customer/debtor concerns
Miscellaneous duties as assigned
Extensive FDCPA knowledge and application of its rules and regulations
Supervisory/ Team lead experience
Ability to motivate staff to work as a team
Ability to simultaneously talk and type
Must be a Great at Multi-tasking and work well under pressure
Qualification
Required
Supervise, coach, counsel, participate in hiring and firing staff
Monitor collection calls for accuracy, FDCPA compliance, and successful collection call
Apply and enforce company and department policies in conjunction with dept manager
Produce collection/ production for Supervisor/ Management Review
Successfully train subordinates
Responsible for the professional advancement and improvement
Handle escalated customer/ subordinate complaints
Monitor and service 90 day/FPD buckets as needed
Directly assist dept manager in defusing any complaint or customer/debtor concerns
Miscellaneous duties as assigned
Extensive FDCPA knowledge and application of its rules and regulations
Supervisory/ Team lead experience
Ability to motivate staff to work as a team
Ability to simultaneously talk and type
Must be a Great at Multi-tasking and work well under pressure
High school diploma (or equivalent) or higher
Minimum of 5 years of work experience in the collection industry
Knowledge of collection, repossession, and skip tracing
Able to work any and all hours, including Weekends and evenings
Ability to value collateral using Manheim/KBB
Extensive knowledge of collection, repossession, and skip tracing
Expert in negotiations
Benefits
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas, TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Company
Westlake Financial
People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988.
1001-5000 employees
H1B Sponsorship
Westlake Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Late StageRecent News
GlobalFinTechSeries
2025-10-06
2025-07-07
2023-09-09
Company data provided by crunchbase