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Texas Health and Human Services · 15 hours ago

Content Developer-Release Area

Texarkana, TX

Full-time

Hybrid

Mid, Senior Level

$4,263/mo - $6,779/mo

3+ years exp

Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. The Program Specialist IV, Content Development position involves overseeing the development of educational programs and collaborating with project stakeholders to enhance service delivery for various social services.

Health Care

No H1B

Responsibilities

Reports to the Content Development Manager in the Office of Learning and Professional Development (OLPD) section in AES

Performs highly complex (senior level) consultative services and technical assistance work to include overseeing the development of advanced educational programs, the implementation and evaluation of initiatives and special projects for the AES Deputy Executive Commissioner Areas includes: Texas Works (TW), Medicaid for the Elderly and People with Disabilities (MEPD), Community Partner Program (CPP), Strategic initiatives, and other special projects as assigned

Coordinates and collaborates with project stakeholders and internal partners including AES Operational Support offices, Leadership, Policy, Operations, Subject Matter Experts, and Social Services Applications in program development, review, feedback, implementation, evaluation, and reporting as determined by each project

The work involves planning, coordination, research, assessment, analysis, design, development, implementation, evaluation and ongoing revision of major agency educational programs, initiatives and special projects

Coordinates with program development partners, oversees the design and development of blended learning solutions to include eLearning, instructor-led classroom sessions, video and webinar solutions for diverse audiences

Participates in the writing of interactive knowledge checks, quiz questions, exercises, and activities

Develops software simulations for agency systems, as required

Manages multiple simultaneous projects and may determine the methodology and delivery of educational courses

Supports OLPD in resolving curriculum and technical related issues

Uses specialized software and technologies to develop learning solutions, and works under limited supervision, with moderate latitude for the use of initiative and independent judgment

May be assigned specific Basic Skills Training content, TIERS Release projects, special projects and/or float between unit training needs and projects as assigned

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned

Works collaboratively to identify innovative and effective solutions for internal and external customers

Coordinates and collaborates with project stakeholders and internal partners to lead or participate in the development of design documents that outline instruction, assessment, evaluation and implementation strategies for the ongoing educational needs required of the AES Eligibility Operations workforce, and Community Partners. Conducts research, assessment, and policy and process analysis to identify gaps for program development

Oversees the design and development of educational program materials for AES Operational s and Community Access and Services using adult learning theory, a systematic process such as ADDIE, and a variety of methods including: instructor-led, webinars, web-based or eLearning solutions, job aids, and other performance support tools for AES strategic initiatives, new employee basic skills training, ongoing skills training, regularly scheduled TIERS system update release training, policy changes, new program implementations, and other required revisions. Provides guidance to team members in the development and integration of new methods and procedures through training materials

Uses multiple technologies such as Microsoft Office Suite, Adobe, Audio, Video, or related software to coordinate the development of Instructor Led Training (ILT), blended learning, web-based or eLearning solutions for AES Eligibility Services and Community Partners

Consults with area management in the design and development of methods for the assessment and evaluation of the effectiveness of educational products and systems, including formative and summative evaluations and other evaluative methodologies. Collects, organizes, analyzes and prepares materials for reports as needed. Reviews and evaluates information on service delivery system methods, outputs and activities to identify gaps in required skills and recommends solutions for improvement

Communicates effectively with team members, subject matter experts, and other stakeholders by developing and maintaining relationships using established communication tools, and processes. Works with program team members to determine training needs to address trends identified and resolve technical problems with online training materials and learning management system

Stays abreast of current agency processes; assesses and analyzes immediate and emerging educational needs for eligibility workforce and others, as appropriate. Maintains liaison with program management to coordinate the development, effectiveness and use of printed and web-based products

Formulates and recommends policies and procedures for educational design, development, implementation and evaluation to OLPD management for ongoing program and process improvement

Represents the program area at meetings, conferences, seminars, panels and committees as needed

Qualification

Curriculum developmentInstructional designAdult learning principlesELearning developmentProject managementPolicy developmentEffective communicationCollaborationProblem solvingOrganizational skills

Required

At least 3 years of experience working in the Texas Works or MEPD program, as applicable for position

Experience applying adult learning principles, practices, and techniques to an Instructor Led, elearning or a combination with blended environment

Experience in performing as part of a team by contributing to the formulation of short and long term goals, departmental and work planning, and developing effective communication strategies and relationships with others

Ability to travel up to 25%