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CACI International Inc · 1 day ago

Help Desk Specialist

Norfolk, VA

Full-time

Onsite

Entry Level

$18.79/hr - $18.79/hr

2+ years exp

CACI International Inc is a prime contractor supporting the Navy Maintenance and Modernization Enterprise Solution. They are seeking a Help Desk Support Specialist to provide technical support to users, troubleshoot hardware and software issues, and maintain documentation of support activities.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Serve as the initial point of contact for troubleshooting hardware and software problems

Respond to end-user phone, email, or chat requests for technical support

Resolve basic computer, application, system, device, access, or performance issues

Utilize product information and solution databases to research and troubleshoot problems

Advise users on methods to resolve and avoid future issues

Document incidents using help desk systems and tools

Escalate problems to appropriate levels or teams

Support software/hardware installations and upgrades

Set up user profiles and reset passwords

Fulfill service level standards for response time and quality

Maintain accurate documentation of all support activities

Support both legacy and modern applications

Qualification

Technical support experienceCustomer service skillsProblem-solving skillsTechnical certificationsHelp desk tools knowledgeWindows operating systemsBasic networking knowledgeIT security practicesCommunication abilities

Required

High School Diploma

Up to 2 years of technical support experience

Strong customer service skills

Basic understanding of computer systems and applications

Good communication abilities

Problem-solving skills

Preferred

Experience with DoD/Navy systems

Technical certifications (CompTIA A+, HDI)

Knowledge of help desk tools and procedures

Experience with ticket management systems

Understanding of IT security practices

Knowledge of Windows operating systems

Basic networking knowledge

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees