Paychex · 15 hours ago
Service Partner - Implementation Client Consultant
Cincinnati, OH
Contract
Onsite
Mid Level
$21/hr - $26/hrPaychex is a leading company in HR, payroll, and benefits solutions since 1971. They are seeking a Service Partner - Implementation Client Consultant to provide customer service for multiple Paychex products, maintain strong client relationships, and identify opportunities for process improvements.
AccountingBookkeeping and PayrollFinancial ServicesHuman ResourcesSoftware
Responsibilities
Cultivates strong relationships with clients and internal and external partners to deliver quality service
Proactively identifies opportunities to enhance clients' service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
Identifies and implements opportunities for process improvements
Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service
You will be required to work mandatory overtime during peak seasons to meet the demands of the business
Qualification
Required
Provides customer service for multiple Paychex products
Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures
Proactively educates and informs clients, and initiates improvements based on client feedback
Has in-depth knowledge of at least one Paychex product
Solves complex problems; takes a new perspective on existing solutions
Acts as a resource for colleagues with less experience
Cultivates strong relationships with clients and internal and external partners to deliver quality service
Proactively identifies opportunities to enhance clients' service experience
Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures
Identifies and implements opportunities for process improvements
Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Serves as a mentor for less experienced teammates
Documents all interactions and uses the information to improve service
You will be required to work mandatory overtime during peak seasons to meet the demands of the business
Preferred
Bachelor's Degree
Benefits
Medical coverage
Virtual wellness classes
Tuition reimbursement
401(k) + employer match
Adoption assistance
Financial assistance
Paid time off
Company holidays
Culture days
Comprehensive work-life balance programs
Paid time off for volunteerism
Company
Paychex
Paychex is a human capital management company that delivers advisory solutions in human resources, employee benefit solutions, and payroll.
Founded in 1971
10001+ employees
H1B Sponsorship
Paychex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (33)
2023 (32)
2022 (43)
2021 (26)
Funding
Current Stage
Public CompanyTotal Funding
$4.2B2025-04-08Post Ipo Debt· $4.2B
1983-08-29IPO
Leadership Team
John Gibson
President and Chief Executive Officer
Robert L. Schrader
Senior Vice President and Chief Financial Officer
Recent News
bloomberglaw.com
2025-12-29
Rochester Business Journal
2025-12-27
2025-12-19
Company data provided by crunchbase