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Alera Group, Inc. · 15 hours ago

Client Service Associate

Springfield, MO

Full-time

Hybrid

Mid Level

3+ years exp

Alera Group is a rapidly growing company specializing in Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. They are seeking a Client Service Associate to assist with the placement and service of employee benefits, manage service requests, and resolve client inquiries.

Employee BenefitsFinancial ServicesInsuranceRisk Management

Responsibilities

Assist with all aspects of the placement and service of employee benefits for Alera Group clients, including but not limited to -

Work with vendor/carriers/providers and/or other external partner, as appropriate, to resolve claims and other administrative benefits-related issues

Has a clear understanding of client deliverables to ensure tasks are completed within the allotted timelines on the client’s service calendar

Manage day-to-day service requests (incoming calls and/or emails)

Respond to client inquiries within company’s guidelines for appropriate response time (24hrs)

Use client’s policies/contract to determine if there can be an immediate resolution to a customer issue or if that issue requires team lead involvement

Explains administrative processes for employee enrollment/change/terminations

Assists with audits, and other administrative client tasks as needed

Assists with related special projects as required

Performs other related duties as assigned by management

Qualification

HealthWelfare benefitsCustomer serviceMS Office SuiteZywave productsMulti-taskingOrganizational skillsCollaboration

Required

Experience 3 - 4 Years

Customer Service oriented

Knowledge of health and welfare employee benefits and ACA requirements

Ability to work with others at all levels both internally and externally in a professional manner

Ability to be highly organized & detail oriented in a fast-paced environment

Proficiency in MS Office Suite (Outlook and Excel proficiency required)

Enjoys working in, and actively helps to support and cultivate, a collaborative team atmosphere

Ability to multi-task and shift priorities as necessary

Preferred

Experience with Zywave products such as BrokerageBuilder

College degree preferred, but not required; Experience equivalent considered

Benefits

Medical

Dental

Life and disability insurance

401k

Generous paid time off

Company

Alera Group, Inc.

Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most.

Founded in 2017

Deerfield, Illinois, USA

1001-5000 employees