Verve, a Credit Union · 16 hours ago
Fraud Analyst (51922)
Price County, WI
Full-time
Onsite
Entry, Mid Level
2+ years expVerve, a Credit Union, is seeking a Fraud Analyst to assist in the research, tracking, and reporting of fraud-related items while developing risk management functions. The role involves conducting investigations of fraud cases, monitoring alerts, and serving as a liaison for members experiencing fraud.
BankingFinancial Services
Responsibilities
Conduct thorough investigations of all cases involving members who are either victims of fraud or have engaged in fraudulent activities against the credit union
Monitor Verafin alerts to identify potential cases of account fraud, wire fraud, check kiting, electronic fraud, and related activities
Evaluate BioCatch high-risk alerts to determine if they are false positives or indicative of potential online fraud. Contact members identified as high-risk and restrict online access when necessary to safeguard both the credit union and its members
Track all incidents as cases in Verafin, including payment plans and recoveries
Track efforts of prevented fraud, Fed adjustments as recovery, and any restitution received. Prepare monthly reports summarizing fraud prevention initiatives and losses incurred
Investigate all Requests for Investigation (RFIs) submitted by team members, documenting each as a case in Verafin
For RFIs involving new account or loan fraud, conduct thorough investigations and notify relevant departments for corrective action
Serve as the primary point of contact for members experiencing fraud and act as the direct liaison to local law enforcement agencies
Process Return Check requests with Fiserv or the Federal Reserve promptly
Process documentation with financials that have breached UCC warranties to help in recovery of check fraud losses
Submit eligible bond claims to CUNA Mutual Insurance in a timely manner
After completing an investigation with supporting documentation, provide recommendations to the Compliance Officer regarding the filing of a Suspicious Activity Report (SAR)
Monitor Positive Pay reporting for unmatched checks and communicate directly with business members about any concerns
Assist the Service Center with review of fraudulent checks deposited through Mobile Deposit and send correspondence to members whose Mobile Deposit privileges have been revoked due to unacceptable activities
Assist with the development and implementation of internal controls designed to minimize loss exposure for the credit union and ensure fraud prevention of its members
Assist team members with compliance issues and procedural questions
Additional duties as assigned
Qualification
Required
Associates degree or higher in a related field required
A minimum of two (2) years' financial institutional experience required
Solid understanding of financial operations, credit procedures, and fraud-related regulations at both state and federal levels
Strong ability to interpret data, identify patterns, and draw logical conclusions from diverse sources
Exercise sound decision-making to minimize organizational exposure to fraud and financial risk
Understanding of credit functions and procedures
Communicate clearly and professionally in both written and verbal formats, including reports, procedures, and regulatory responses
Maintain high accuracy and compliance standards in all investigative and documentation work
Apply critical thinking to resolve complex issues and respond effectively to inquiries from members and team members
Work well independently and as part of a team, managing multiple priorities with initiative and discretion
Ability to work well with others at all levels of the organization
Demonstrated ability to work independently, work collaboratively, handle multiple priorities, exercise good judgment, and employ initiative
Skilled in using standard office equipment and software, including word processing, spreadsheets, and fraud detection tools
Preferred
Fraud investigation or compliance experience is a plus
Professional certification is preferred
An equivalent combination of education and experience will be considered
Benefits
Medical, dental and vision insurances
Supplemental insurances
Pre-tax and Roth 401(k) Safe Harbor options
Flexible spending accounts
Health Savings Account (HSA)
Paid time off (PTO)
Paid holidays, including birthday
Bereavement and pet leave
Basic Life/AD&D, short-term and long-term disability coverage at no cost
Voluntary Life/AD&D
Employee Assistance Program
Company
Verve, a Credit Union
People helping people is what credit unions were founded on, and it’s what we live and breathe at Verve.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Ralofsky
President and CEO
Glen Stiteley
Chief Financial Officer
Recent News
Crains ChicagoBusiness
2025-10-27
Hollywood Reporter
2024-04-09
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