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UPMC · 1 week ago

Emergency Department Patient Services Representative

Williamsport, PA

Full-time

Onsite

Entry Level

1+ years exp

UPMC is a healthcare provider seeking an Emergency Department Patient Services Representative to support UPMC Williamsport and UPMC Muncy. This role involves welcoming patients, educating them on financial obligations, and ensuring accurate registration and billing processes.

BiotechnologyHealth CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system

Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy

Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays

Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process

Counsel patients regarding insurance coverage and expected financial liability

Collect and record patient payments including co-payments, co-insurance, and deductibles on the day of service

Provide a warm greeting for all patients

Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities

Incorporate acts of dignity and respect in daily interactions

Proper patient identification to start clinical record (utilizing biometrics if applicable)

Facilitator of financial gatekeeping with clinical partners

Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts

Obtain or update necessary demographic and insurance related information

Work independently to perform a timely patient interview and registration for services at the bed side

Generate and complete all applicable forms and necessary communications

Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality

Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities

Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances

Qualification

Healthcare experienceMedical terminology knowledgeInsurance eligibility confirmationCustomer service skillsComputer proficiencyInterpersonal communicationWritten communicationVerbal communicationWork under pressureInitiative

Required

Completion of High School graduate or equivalent

2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred

Excellent interpersonal, written and verbal communication skills are required

Initiative to work productively with minimal supervision

Able to work well under pressure