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Bernalillo County · 19 hours ago

Customer Service Representative

Albuquerque, NM

Full-time

Onsite

Entry Level

$17.41/hr - $22.40/hr

1+ years exp

Bernalillo County is dedicated to enhancing the quality of life for its residents and communities. The Customer Service Representative plays a crucial role in providing account and support services related to animal care, ensuring compliance with ordinances, and assisting the public with various inquiries and processes.

Business DevelopmentDigital MediaGovernment

Responsibilities

Respond to inquiries in person, in writing and over the telephone in a courteous and exemplary manner; provide information within scope of knowledge or refer to supervisor or other personnel as necessary

Provide concise and accurate information to the public in regard to animal history, reclaim process, adoption process, Animal Care programs and events at the shelter. Inform them of department policies and procedures or County Ordinances

Refer public to appropriate agency or organization for services when necessary. Issue licenses, permits and process adoption, intake, reclaim and referral paperwork. Ensure accuracy and process of all paperwork in compliance with computer system and department procedures

Conduct detailed research on history of animal for licensing, permits, current vaccinations, spay/neutering, microchipping or compliance with County ordinances for reclaims, adoptions, renewals and court cases. Communicate findings to owner or staff to ensure all history is current and in compliance

Issue licenses, permits and process adoption, intake, reclaim and referral paperwork. Ensure accuracy and process of all paperwork in compliance with computer system and department procedures

Maintain department filing systems, records and databases

Responsible for receiving, accounting, reconciling and recording payment transactions for all fees associated with Animal Care Services

Perform basic bookkeeping/accounting duties; maintain petty cash fund

Assist the Veterinary staff in scheduling services for the public for spay/neuter, microchipping, vaccinations and educational programs to ensure availability

Review and verify daily transactions for quality assurance and accuracy of prior day data entry

Assist in preparation, distribution and processing of department mail and/or faxes

In certain roles, responsibilities may involve performing euthanasia tasks

Assist all professional staff with routine and/or clerical duties; and perform a variety of duties relative to the assigned area of responsibility

The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities

Qualification

Customer serviceAnimal care knowledgeOffice proceduresWindows software proficiencyBilingual (Spanish)Work under stressOrganizational skillsEffective communication

Required

Associates degree in Business or a related field

One (1) year experience in a call center, customer service, working in the field of animal care and sheltering or in an office setting

Any equivalent combination of related education and/or experience may be considered for the above requirements

Employee must successfully complete the post-offer employment medical examination including drug/alcohol screening

Must successfully complete a Background Check

Employee must possess a valid New Mexico driver's license by employment date and retain a valid license while employed in this position

Employee must comply with the safety guidelines of the County

Preferred

Ability to work in the presence of animals

Broad knowledge of office procedures and methods including records management

Knowledgeable of the County's general geographic area

Excellent customer service and troubleshooting skills

Ability to greet customers with a friendly demeanor in stressful and emotional situations

Excellent organizational skills and ability to handle effectively multiple concurrent assignments, and activities

Proficiency in the use of Windows-based word processing, spreadsheet, and database software and in the development and maintenance of application data

Must have the ability to utilize computer systems to process and retrieve reporting information

Must have the ability to perform duties under stress

Must have the ability to communicate effectively in both oral and written English. Bilingual (Spanish) communication skills a plus

Must have the ability to interact effectively and professionally with state agencies, other departments, co-workers, supervisors and the general public

Individuals performing euthanasia are required to hold a valid license as a Euthanasia Technician issued by the State of New Mexico Board of Veterinary Medicine

Prior to performing euthanasia tasks, approval from the Director of Animal Care must be obtained