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Crete United · 13 hours ago

Field Service Supervisor

Oglesby, IL

Full-time

Onsite

Mid Level

$0/yr - $90K/yr

3+ years exp

John's Service & Sales, a Crete United Company, has been providing HVAC and Plumbing Services for over 60 years. They are seeking an experienced Field Service Supervisor to oversee daily operations for a team of approximately 20 technicians, ensuring high-quality service delivery and customer satisfaction.

Machinery ManufacturingService Industry

Responsibilities

Supervise and support residential Plumbing and HVAC Technicians to ensure timely, high-quality service delivery

Coordinate daily scheduling, dispatch, and workload distribution in collaboration with office personnel

Provide technical guidance, troubleshooting support, and field training to technicians as needed

Monitor technician performance, productivity, and adherence to company policies and procedures

Conduct job site inspections, and quality control checks to ensure workmanship standards are met

Enforce safety protocols, licensing requirements, and regulatory compliance

Address customer escalations, resolve service issues, and ensure customer satisfaction

Assist with hiring, onboarding, training, and performance evaluations of field staff

Track KPIs such as job completion rates, callbacks, revenue performance, and customer feedback

Communicate operational updates, expectations, and performance goals to technicians and office staff

Ensure proper use, care, and accountability of company vehicles, tools, and equipment

Qualification

Supervisory experienceResidential plumbing knowledgeHVAC systems knowledgeService management softwareKPI managementCustomer service mindsetCommunicationProblem-solving skills