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Plot · 15 hours ago

Customer Success Manager

New York, NY

Full-time

Onsite

Mid Level

4+ years exp

Plot is a company focused on bringing creativity back to marketing through AI-driven solutions for social video. They are seeking a Customer Success Manager to act as a strategic partner for customers, enhancing their experience and ensuring they derive meaningful value from Plot's services.

SaaSSoftware

Responsibilities

Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion

Build trusted relationships with marketing, social, and brand leaders at enterprise customers

Ensure customers are seeing clear, meaningful value from Plot and feel confident in their investment

Act as a strategic advisor helping customers apply insights, not just access them

Partner closely with Product to share customer feedback, uncover patterns, and influence roadmap decisions

Lead onboarding, trainings, QBRs, and ongoing check-ins tailored to each customer’s goals

Own and drive renewals, ensuring customers are confident, happy, and retained

Identify expansion and upsell opportunities based on customer needs, usage, and outcomes

Proactively identify risks, opportunities, and moments to go above and beyond for customers

Maintain highly organized customer plans, documentation, and follow-ups

Collaborate with Sales on renewals, expansions, and long-term account growth

Qualification

Customer Success ManagementB2B SaaS ExperienceEnterprise Customer SupportRelationship BuildingOrganizational SkillsProactive MindsetSocial Media FamiliarityMarketing Insights TranslationMartech Background