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Elevate Teams · 14 hours ago

Remote Director of Client Success & Growth U.S Based

United States

Full-time

Remote

Senior Level, Lead/Staff

$130K/yr - $150K/yr

Elevate Teams is a growing startup focused on client success and operational excellence. They are seeking a Director of Client Success & Growth who will lead a team to enhance client retention and expansion while overseeing a virtual assistant workforce across the U.S.

Insurance

Hiring Manager

Lidia López Herrera

Responsibilities

Lead, coach, and develop the Client Success & Growth Manager team to deliver exceptional results in client retention, satisfaction, and expansion

Establish a culture of accountability, ownership, and continuous improvement

Partner with senior leadership to define success metrics, team structure, and long-term growth strategy

Provide strategic direction and mentorship to ensure client-facing teams are aligned with Elevate’s broader business goals

Own the overall retention and expansion goals for Elevate Teams

Develop scalable client success frameworks, playbooks, and best practices

Review client performance data and feedback to proactively identify risk and growth opportunities

Partner with Sales and Operations to ensure smooth handoffs, consistent messaging, and a unified client experience

Support escalations from the Manager level with speed, clarity, and poise

Monitor client health metrics, churn risk, and expansion trends through dashboards and regular reporting

Build a data-driven culture where decisions are informed by metrics and measurable impact

Identify process improvements that increase team efficiency, scalability, and client outcomes

Lead quarterly business reviews for top-tier accounts and synthesize learnings across the client portfolio

Collaborate with leadership, marketing, and talent operations to strengthen the client value proposition and identify new service opportunities

Partner with the COO and department heads to align on company goals and client delivery standards

Act as a thought leader and internal advocate for the client’s voice, ensuring excellence is delivered consistently

Qualification

Client success strategyData-driven decision makingLeadership experienceBusiness acumenOperational rigorCultural awarenessInsurance industry familiarityCommunication skillsRelationship-buildingStrategic thinking